Accidental Subscription

Question

Hello, I accidentally purchased the $99.99 annual Microsoft word subscription instead of the $8.99 monthly plan. I canceled it the next day and would like to request a full refund so I can switch to the monthly subscription. Since I canceled within 24 hours, I’m hoping you can help process the refund. Thank you.

Answer 1

Hi,

I understand your concern about the accidental subscription purchase.

When a subscription is canceled, please note that it may take around 3–5 business days for the refund to reflect in your bank account, depending on your payment provider.

Also, based on the category you've chosen, it seems like this subscription was made via the Apple App Store on your Mac computer. If that is the case, you will need to contact Apple Support regarding your refund, as Apple handles all billing and refund requests for purchases made through their App Store.

Answer 2

To request a refund for the accidental annual Microsoft 365/Word subscription and move to the monthly plan, follow these steps:

1. Go to the Microsoft Services page for subscriptions: https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to purchase the $99.99 annual plan.
2. Locate the annual Microsoft 365/Word subscription and select Manage.
3. Confirm that the subscription shows as Canceled. If it is not yet canceled, select Cancel (or Upgrade or Cancel) and complete the cancellation flow.
4. After cancellation, refund eligibility is determined automatically based on Microsoft’s subscription refund policy. Not all cancellations result in a refund, but canceling soon after purchase is typically required for eligibility.
5. If the subscription was purchased through Google Play or the Apple App Store, contact their support instead for the refund request:
   • For Google Play: see Learn about Google Play refund policies.
   • For Apple App Store: request a refund from Apple support.

If the self-service flow does not show a refund or if there are issues, contact Microsoft Support directly via the Contact Microsoft Support link and provide details of the accidental purchase and same-account cancellation.

After the refund is processed (if eligible), a new subscription on the $8.99 monthly plan can be purchased from the same Services page.

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References:

• How to get a refund on a Microsoft subscription
• How do I get refund for an accidental subscription purchase? - Microsoft Q&A
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• refund please - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A