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Question

I want to unsubscribe and get my money refunded I didn’t realise it automatically subscribed without consent

Answer 1

Hey there! Nice to meet you!

You can check if the subscription is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

In case you are unable to find the subscription in your account, you may follow the guide on the official Microsoft website to investigate and locate the charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To unsubscribe and request a refund for a Microsoft 365 or other Microsoft subscription, follow these steps.

1. Cancel the subscription

• Go to https://account.microsoft.com/services and sign in with the Microsoft account that was charged.
• Find the relevant subscription and select Manage.
  • If you see Turn on recurring billing instead of Manage, the subscription is already set to expire and will not be charged again.
• On the next page, select Cancel (or Upgrade or Cancel, then choose Cancel).
• Follow the on-screen instructions to complete cancellation.

2. Check refund eligibility

• For Microsoft subscriptions, cancellation does not always result in a refund.
• To check eligibility, the subscription must be cancelled first.
• Review the guidance in How to get a refund on a Microsoft subscription to see if the subscription and region qualify for a refund. In some countries, prorated refunds may apply; see Countries with prorated refunds for Microsoft subscriptions from that page.

3. If the charge is not recognized or was not intended

• If the subscription renewed automatically and the charge is not recognized or not intended, use the refund guidance at How to get a refund on a Microsoft subscription to investigate the charge via the Manage your payments page and request a refund if eligible.

4. If further help is needed

• If the self-service steps do not resolve the issue or a refund option is not clearly shown, contact Microsoft Support for billing assistance. Use the Contact Microsoft Support option described in the Microsoft 365 cancellation guidance to reach an agent who can review the subscription and charges.

Note: If the subscription was purchased through Google Play or the Apple App Store, cancellation and any refund must be requested from Google or Apple, not Microsoft.

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References:

• How to get a refund on a Microsoft subscription
• Request refund - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A