My Teams status is showing as 'available, out of office', which is wrong

Question

My Teams status is showing as 'available, out of office', which is wrong

Sophy Geering 5

I'm not out of office and don't have OOO switched on anywhere in Microsoft - it's not in Outlook or any of the other apps, nor on my work cell. I can't seem to get rid of this and just want it to show 'available'.

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2 answers

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Answer 1

Nasimi, Nabeel 0

@Jess-Q

Have similar issue.

Tried all the options you mentioned but non worked out. Also tried accessing Teams on the web to reset the status but it doesn't change.

The status shows OOO only on Teams, not Outlook.

It is a Business account

When i change on Outlook, it doesn't change anything on Teams. And the same, if i go ahead schedule OOO from Teams, it doesn't put OOO on Outlook. Looks like the sync is disconnected between Outlook and Teams.

It happens both on Teams on the web and Teams on Desktop.

I tried sighing out/in from the app and Web. I tried siging in on the Edge and also i tried resetting Teams Cache from %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

Nasimi, Nabeel 0 Reputation points

2026-05-14T15:41:54.7566667+00:00

It seems like this issue needed time to resolve itself. There could have been some background system or application issues that could have delayed this. I've even thinking and old fashioned reboot could have fixed this too
Jess-Q 12,700 Reputation points Microsoft External Staff Moderator

2026-05-15T14:47:30.57+00:00
Hi @Nasimi, Nabeel,

If the issue continues after all basic troubleshooting steps have been completed, it may require a deeper investigation. I suggest contacting your IT administrator so they can raise a ticket with Microsoft support so they can assist further.

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

Here’s what your Microsoft 365 Global Admin (IT Admin) should do next:

Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin?

If your subscription is managed through a Microsoft partner or reseller, they can also assist with opening a support request and liaising with Microsoft on your behalf.

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps. 

I apologize for redirecting you the related team support, as the moderators in this community don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. But Microsoft’s support team has elevated permissions and access to backend systems that we, as community moderators, do not. This ensures your issue is handled with the right tools and expertise and helps you get a faster resolution.

Answer 2

Hi @Sophy Geering

Regarding your issue, may I kindly ask a few questions to help understand it better.

I saw that you posted your question under the Business category so to better support you, would you mind letting me know is this account a personal Microsoft account (e.g., account.microsoft.com) or a work/school account (e.g., myaccount.microsoft.com) provided by an organization?
Where exactly are you seeing the "Out of Office" status? Is it in Teams, Outlook, or both?
Does this issue occur when using Teams on the web, or is it only happening on the Teams desktop app or both?
Are other users in your organization experiencing the same behavior or does this seem to affect only your account?
Were you able to manually set your Teams status to "Available" by clicking your Profile picture > Available? If so, does it stay or revert back to "Out of Office"?
Did you also try resetting your status by clicking Reset status and clearing any custom status message?
Could you try signing out of Teams (and Outlook if needed) on all your devices, then signing back in? This can force a status sync refresh after doing so, does the status go back to "Available" or does it still show "Out of Office"?
Have you tried clearing your Teams cache? You can do this by closing Teams completely, then following the steps here: Clear the Teams client cache

Hope to hear back from you soon. 

The initial response may not fully address your needs, but it will help me better understand your situation. Once I get the information, I will try my best to find the next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jess-Q 12,700 Reputation points Microsoft External Staff Moderator

2026-05-12T08:08:09.87+00:00

Hi @Sophy Geering,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.