Emails are not being received.

Question

Current emails are not being received through outlook. I can receive spam mail, also send messages. Reference # 7102694366. I have Fire Fox installed.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

*May I please know if the affected email address for a personal Microsoft account (e.g., ending in @outlook.com, @hotmail.com, @gmail.com that you created for services like Skype or Xbox) or a work/school account provided by an organization (e.g., *****@company.com)?

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1. Open an incognito tab on your web browser.
2. Sign in with your Microsoft account on https://outlook.live.com/
3. Go to Settings > Accounts > Storage. (Expand both Microsoft storage and email storage section)
4. Make sure you have enough storage space to send or receive emails.

--*'

1. If you have enough storage, but still are not receiving any emails, go to Outlook settings > Mail > Forwarding & IMAP.
2. If your incoming emails are being forwarded to another address, click Do not forward.

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1. If your incoming emails are not forwarded to any other address, go to Outlook settings > Mail > Check Rules and Junk Email section > Blocked Senders' lists.
2. If you have created a rule that automatically moves all incoming emails to another folder, delete the rule. Then, if you see any email addresses that you want to receive emails from in the Blocked senders " list section, delete the address there.

Sign out and sign in to Outlook.

Send a test email from another account of yours to the problematic email and see if you receive them.

Let me knw if you still need more help.

Answer 2

Follow these steps in Outlook.com and Outlook for Windows to troubleshoot not receiving regular email while spam still arrives:

1. Verify storage is not full
   • If Microsoft cloud storage is full, sending and receiving stops and new messages are bounced and unrecoverable.
   • Check mailbox storage using the mailbox storage page linked from the article. If full, delete or move items to free space, then test receiving again.
2. Check Focused/Other and sorting
   • In Outlook.com, check both Focused and Other tabs to ensure messages are not hidden there.
   • Make sure the message list is sorted by date: select Filter > Sort > Date so new mail is not hidden by a custom sort (for example, a past date view).
3. Check Junk Email folder and settings
   • In Outlook.com, open the Junk Email folder and look for legitimate messages. If found, right‑click each and choose Mark as not junk to move them back to Inbox and train the filter.
   • Review Junk Email settings and safe/block lists to ensure senders are not blocked.
4. Check rules and forwarding
   • In Outlook.com and Outlook for Windows, review all email rules to ensure none are moving or deleting new mail (for example, diverting to RSS or another folder).
   • Check if email forwarding is enabled and, if so, confirm messages are not being redirected away from the mailbox.
5. Check account and sign‑in status
   • If both sending and receiving fail at any point, verify the account is not blocked due to unusual sign‑in activity and update the password if it was changed recently.
   • If sign‑in issues occur, use the Microsoft account sign‑in helper.
6. Check connected apps and protocols
   • If a third‑party mail app is connected, ensure it supports modern authentication and IMAP as required.
   • If IMAP or POP are enabled and causing conflicts, temporarily disable them and test again.
7. Browser (Firefox) considerations
   • Certain Firefox add‑ons can prevent the inbox from loading correctly. Disable or remove add‑ons in Firefox, then reload Outlook.com.
   • If Outlook.com works in a private window or another browser, keep problematic add‑ons disabled.
8. If a specific sender’s mail is missing
   • Ask the sender to review Sender Support in Outlook.com to ensure their messages are not being rejected or filtered before reaching the mailbox.
9. If an error mentions the recipient server not accepting connections
   • If seeing “The recipient server did not accept our requests to connect,” update the email address/alias as described in the alias management article.
10. If the issue persists

• Run the interactive Outlook.com mail troubleshooter from the article.
• Use Help in Outlook.com, scroll to Still need help?, and select Yes to contact support while signed in.

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References:

• Can't send or receive email in Outlook.com
• Email is missing from your Outlook.com inbox
• Not receiving emails in a timely manner. - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A
• MSN email issues - Microsoft Q&A
• Outlook.com "Something Went Wrong" - Microsoft Q&A
• Not able to have access to my email ! - Microsoft Q&A