Error teams

Question

Hello! When I launch Teams, it immediately closes on another user. Everything is fine.

Faulting application name: ms-teams.exe, version: 26106.1906.4665.7308, time stamp: 0x69f8c830
Faulting module name: KERNELBASE.dll, version: 10.0.26100.8457, time stamp: 0x18603c3f
Exception code: 0xe06d7363
Fault offset: 0x00000000000bfe0a
Faulting process ID: 0x2500
Faulting application start time: 0x1DCE3CBB965E665
Faulting application path: C:\Program Files Files\WindowsApps\MSTeams_26106.1906.4665.7308_x64__8wekyb3d8bbwe\ms-teams.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: d5ad0165-f40f-440e-a3cd-c02701177c01
Faulting package full name: MSTeams_26106.1906.4665.7308_x64__8wekyb3d8bbwe
Application ID associated with faulting package: MSTEAMS

Answer 1

이벤트 로그 똑같은데... 새프로필로 적용되었나요?

Answer 2

Hi @Maksim Oleynikov, 

Based on the error message you provided, it seems that your Teams app is crashing due to a fault in the KERNELBASE.dll module. The file KernelBase.dll is a DLL (Dynamic Link Library) file stored in the system folder of Windows operating system. It is usually created automatically during the installation of the Windows operating system. The file KernelBase.dll contains a set of procedures and driver functions, so it is essential for the normal function of the Windows operating system. 

As my recommendation, kindly follow these steps to check if it can resolve the issue: 

1/ Reset the new Teams app 

Follow this instruction to repair and reset your Teams apps: Repair an Office application - Microsoft Support, after that close Teams permanently and open it again. 

2/ Clear Teams cache 

Follow this article to clear Teams cache: Clear the Teams client cache - Microsoft Teams | Microsoft Learn, after that close Teams permanently and open it again. 

3/ Reinstall Teams 

Open Window Settings > Apps > Installed app

Search for Microsoft Teams > click on three dots > Uninstall  Reboot the machine 

Reinstall Teams app via Download Teams Desktop and Mobile Apps | Microsoft Teams 

4/ Test with a new Windows profile 

To create a new Window profile, kindly follow these steps: 

Access System Settings > Select ''Accounts'' > ''Other Users'' > ''Add Account''. On the Accounts Screen, choose the option ''I don't have this person's sign-in information'' > Then select ''Add a user without a Microsoft account''. 

Click on the newly created user > Click on "Change account type" > In Account Type, change the option "Default User" to "Administrator" > Click on "OK". 

Press the shortcut CTRL + ALT + DEL (DELETE) > Select the ''Log out'' option > On the Login screen, choose the new user created. 

In case all check has passed but the issue persists, kindly contact your IT Admin to create a support ticket via Microsoft Admin Center by following this article: Get support - Microsoft 365 admin | Microsoft Learn so that the support agent can investigate further. 

I hope you find this information helpful. If anything is unclear, please don’t hesitate to reach out to me. 

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