roboux order

Question

my grandaughter order robux without my permission using my credit card how can i cancel my card

Answer 1

Hello enes hester,

I'm sorry to hear that happened. A couple of things to sort through here, since "cancel the card" and "refund the charge" are actually different.

Cancelling or replacing the card itself is something only your bank or card issuer can do — Microsoft doesn't have any control over that side. Give them a call using the number on the back of the card, tell them the charge was unauthorized, and they can block the card, issue a new one, and start a dispute on the specific transaction.

For the Robux charge itself, the refund path depends on where it was bought:

• If the charge on your statement shows as Microsoft or Xbox, you can request a refund at https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders, signing in with the Microsoft account that made the purchase.
• If it shows as Roblox directly, then Microsoft can't refund it — you'd need to go through Roblox Support at https://www.roblox.com/support, since the charge went straight to them.

(Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.) 

To stop this from happening again, the most reliable fix is setting up your granddaughter's account under Microsoft Family Safety so any purchase she tries needs your approval first. You can do that at https://family.microsoft.com. It's also worth removing any saved card from any Microsoft account she has access to.

I hope this helps clarify things.

Answer 2

Take these steps immediately:

1. Contact the bank or credit card company
   • Call the number on the back of the card right away.
   • Report that the card was used without permission for a Robux/Roblox purchase.
   • Ask them to:
     • Block the card from any further use.
     • Cancel the card and issue a new one.
     • Help dispute any unauthorized charges.
2. Review recent transactions
   • Check the card statement (online or paper) for any other suspicious Microsoft, Xbox, or gaming charges.
   • Dispute any transactions that were not authorized.
3. Protect against future unauthorized purchases
   • After receiving the new card, avoid saving it on shared devices or accounts used by children.
   • On Windows 10 devices, require a password for Microsoft Store purchases so children cannot buy without approval:
     1. Open the Microsoft Store app.
     2. Select the profile icon in the upper-right corner, then choose Settings.
     3. Under Purchase sign-in, turn off I want to buy without a password, for faster checkout.
     4. Repeat on each shared device.

If the Robux was bought through a Microsoft service (for example, via Microsoft Store or Xbox), also investigate the charge and request a refund if eligible using Microsoft’s billing tools.

---

References:

• What to do if your credit or debit card info is stolen
• Prevent unauthorized purchases from Microsoft Store
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Cancel an order or pre-order from Microsoft Store
• How to spot a "fake order" scam