email does not receive

Question

outlook will not download my emails

how do i get outlook to receive my emails

Answer 1

Hi!

When you open Outlook, check if it has a red "x" icon in the taskbar. If it has a red icon, your Outlook is in Offline mode. You can follow the initial instructions in the Q&A Assistant.

Also, answer the questions below and perform the requested tests:

1. Is your email personal, corporate, or educational?
2. Is your email from your custom domain (@yourname.com, @companyname.com), Microsoft (@outlook.com or @hotmail.com), Google (@gmail.com), or a third-party domain?
3. Have you tried logging in using a different browser, such as Microsoft Edge or Google Chrome?
4. Are you able to log in on a different device?

• Try logging in to https://outlook.live.com/mail/ on a different device, such as your mobile browser or another computer.
• You can test it in the Outlook Mobile app:

iOS: https://apps.apple.com/us/app/microsoft-outlook/id951937596

Android: https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_us

• Test it in the New Outlook app for Windows:

https://apps.microsoft.com/detail/9nrx63209r7b?hl=en-US&gl=US

Answer 2

Use the following checks and fixes in Outlook for Windows Classic to get email downloading again.

1. Make sure Outlook is online

• In the Outlook window, look at the bottom status bar.
• If it says Working Offline, go to the Send/Receive tab and select Work Offline to turn it off.

2. Recreate the Send/Receive group (damaged group can stop mail download) For Outlook 2010 and later (Classic):
3. Select File > Options.
4. Select the Advanced tab.
5. In the Send and receive section, select Send/Receive.
6. Under Group Name, select the existing group and choose Copy.
7. Enter a new name under Send/Receive Group Name, then select OK.
8. Under Group Name, select the old group name.
9. Under both When Outlook is Online and When Outlook is Offline, clear Include this group in Send/Receive (F9).
10. Select Close.
11. Close and restart Outlook, then press F9 or select Send/Receive All Folders to test.

For Outlook 2007 and earlier:

1. On the Tools menu, point to Send/Receive Settings, then select Define Send/Receive Groups.
2. Under Group Name, select the group and choose Copy.
3. Type a new name under Send/Receive Group Name, then select OK.
4. Under Group Name, select the old group name.
5. Under both When Outlook is Online and When Outlook is Offline, clear Include this group in Send/Receive (F9).
6. Select Close.
7. Restart Outlook and run Send/Receive.

If email still does not download after these steps, also check any rules or forwarding configured on the account (for example, rules that might move or divert incoming mail) and verify the account credentials with the mail provider.

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References:

• E-mail messages are not automatically sent or received at startup in Outlook
• Can't send or receive email in Outlook.com
• I'm not receiving email or other items in my Exchange account in Outlook for Mac
• How to fix Outlook Classic to Receive (Download) emails - Microsoft Q&A
• Why am I not able to receive emails which I used to on my outlook mac. I can send emails without any issues. - Microsoft Q&A
• Outlook is using a temporary email and I cannot receive emails - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A
• I haven't received any email in Outlook for several months - Microsoft Q&A