Credential Support Link Broken

Question

Hi,

The link to credentials support on this page -

https://learn.microsoft.com/en-gb/credentials/support/help#how-to-submit-a-support-request

When you click on this, it does not work.

https://aka.ms/Credentials-Support

Does not work

It goes to an Azure fault page. I need to be able to update my legal name to book my exam. Can you please resolve the issue or suggest a work around.

Chris

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

Support request:

Credentials Support

Or....

(https://engagecenter.microsoft.com/#view/Microsoft_AzureCXP_EngageHub_Support/ProductSupport.ReactView/workflowId/FRbGcCOpiQBOpcDojbYD/engagehubScope/sfb%2F08dea5d0-b0f1-b226-6045-bd9460280000)

Answer 2

This still doesn’t work in multiple browsers and on different devices

Answer 3

The Credentials Support link is correct; the issue is with how the support portal initializes the first time.

To work around this and update the legal name so an exam can be booked, follow these steps:

1. Open the Credentials Support portal
   • Go to the online support request page using this link: https://aka.ms/Credentials-Support (from the documentation).
   • If it opens to a generic or “fault”/blank support page with nothing preselected, continue with the next steps.
2. Initialize the support profile
   • Sign in with the same account used for the Microsoft Learn profile.
   • Complete any required profile/contact details and save.
   • Close the tab when finished.
3. Reopen the Credentials Support form
   • Open https://aka.ms/Credentials-Support again.
   • This time, the page should automatically select:
     • Product family: Learning
     • Product or Service: Microsoft Credentials
   • If needed, choose the category that best matches the issue (for example, profile or account issues) and submit a support ticket describing that the legal name must be updated and the portal link previously failed.
4. Update the legal name in Microsoft Learn
   • Ensure sign-in to the correct Learn profile.
   • Go to profile Settings: https://learn.microsoft.com/users/me/settings (from the documentation).
   • Use the Legal name section to request the change.
   • If a message appears instructing to contact Certification Support, follow that link and file a ticket (which will route through the same Credentials Support system initialized above).

If the portal still shows an Azure error after these steps, repeat step 2 from a different browser or in a private/incognito window, then try https://aka.ms/Credentials-Support again so the Learning/Microsoft Credentials options are auto-selected.

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References:

• Credentials support
• Missing Exams or Certifications
• Unable to Contact Microsoft Certification Support - Microsoft Q&A
• I want to change my legal name to [Moderator note: personal info removed], Currently it is Set as [Moderator note: personal info removed] - Microsoft Q&A
• Have not received my certificate after successful completion of my exam - Microsoft Q&A