payment method

Question

Is the payment an automatic withdrawal? If so, when does it occur?

Answer 1

Hello

Sign into your account at https://account.live.com

Then go to Subscriptions and find the active subscription listed there. Then click on Manage to see if autorenewal is on. If so, payment would be automatically withdrawn. The expiration date is the date it will renew.

Answer 2

For a consumer Microsoft 365 subscription with recurring billing turned on, payments are taken automatically from the saved payment method as a recurring charge.

The exact withdrawal date is the subscription’s renewal date. Before renewal, Microsoft sends notice by email where automatic renewals are allowed. If recurring billing is on and the payment method is valid, the charge is processed on or just after that renewal date; if payment fails, the subscription can enter an unpaid state until payment is completed.

To change or stop automatic withdrawals, turn off recurring billing or cancel the subscription from the Microsoft account services page for that subscription, as described in the referenced guidance.

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References:

• I received an e-mail offering 365 Family Classic option but cannot switch - Microsoft Q&A
• Change my 365subscription to Another country/region - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A