Phone Link not loading

Question

Windows 11 pro, Version 10.0.26200 Build 26200

When attempting to load phone Link, from the "START" menu, search bar, or from the taskbar, I see a blank dialog box appear for about 10 seconds, this goes away. nothing else appears to happen. Have to removing PC from phone Phone Link settings, no difference, Phone Link will not load. I cannot adjust settings in the PC Phone Link, because I cannot open it.

Answer 1

Hi, good day!

• When was the last time it worked properly?
• What is your current Windows operating system and version?

Press Windows key+R to open Run then type: winver

Press Enter

Please take a screenshot of the resulting window and post it in your next response.

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Here are some of the things you can try.

• Update Phone Link app

Open Microsoft Store then click Downloads

Click Check for updates then Update all

• Reset Phone Link app

Press Start then search Phone Link

Right click it then select App settings

Click Terminate > Repair > Reset

Please try to reinstall Phone Link app via PowerShell.

Press Windows key+X then select PowerShell/Terminal (Admin)

Copy and paste the command below then press Enter

get-appxpackage Microsoft.YourPhone | remove-appxpackage

After that, press Windows key + X

Click and Run Windows PowerShell/Terminal (Admin)

At the command prompt, copy and paste the following then hit Enter:

Get-AppXPackage Microsoft.YourPhone -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below instead of Yes or No button.

Answer 2

Follow these steps in order to get Phone Link working again on Windows 11:

1. Confirm Phone Link is installed and enabled
   • Open Settings on the PC.
   • Search for Phone Link.
   • Select Enable or disable Phone Link.
   • Turn on the toggle for Phone Link.
   • When the pop-up appears, select Install (or confirm it is already installed).
   • Try launching Phone Link again from Start.
2. Check that Phone Link can run in the background
   • Select Start > Settings > Privacy > Background apps.
   • In Choose which apps can run in the background, ensure Phone Link is enabled.
   • Try launching Phone Link again.
3. Fully reset the connection with the Android device Since the PC app does not open, reset from the phone side first, then re-pair once the PC app works:
   • On the Android device:
     1. Open Link to Windows.
     2. Tap the Microsoft account name under Linked Account.
     3. Go to Account Settings > Sign out and unlink account.
     4. Confirm Unlink.
   • After Phone Link on the PC is working again, open it and go to Settings > Devices > Add new device and follow the pairing steps.
4. If Phone Link still only shows a blank window
   • This behavior can indicate a damaged Windows component or app registration.
   • A repair install of Windows 11 (in-place upgrade that keeps files and apps) has resolved similar cases where Phone Link only showed a blank window and all normal app reset steps failed.
   • After the repair install completes and Windows finishes updating, try opening Phone Link again from Start and re-link the Android device.

If the app opens after these steps but cannot find the phone, use the QR reconnection flow:

1. Make sure Link to Windows on Android and Phone Link on the PC are updated to the latest versions (check for updates in each app’s Settings > About / General page).
2. In Phone Link on the PC, when prompted to Scan the QR code to reconnect, open the Camera app on the phone and scan the QR code.
3. Follow the prompts on both devices and sign in with the same Microsoft account.

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References:

• Phone Link requirements and setup
• Troubleshooting the Phone Link
• Troubleshooting setup for the Phone Link
• Troubleshoot Apps in the Phone Link
• Phone Link giving a blank window when trying to add an Android device - Microsoft Q&A
• How to get Phone Link working on my PC again - Microsoft Q&A

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