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Error message: interaction_required: AADSTS5000225

victor campos 5 Reputation points
2026-05-21T23:51:55.01+00:00

Error message: interaction_required: AADSTS5000225

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Shubham Sharma 17,670 Reputation points Microsoft External Staff Moderator
    2026-05-22T01:39:45.07+00:00

    victor campos

    The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

    Tenant inaccessible due to inactivity

    If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

    If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: - Note: If it's a test tenant, please re-create a new tenant for testing purposes.

    QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

    Do let me know if you have any queries, we are happy to assist you further.

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  2. AI answer

    2026-05-21T23:52:10.4266667+00:00

    The error interaction_required: AADSTS5000225 indicates that the Microsoft Entra ID tenant being used for sign-in has been blocked due to inactivity.

    Key points from the documented behavior:

    • AADSTS5000225 is raised when a tenant has been inactive long enough for Microsoft to block sign-ins as part of removing inactive tenants.
    • After the tenant is blocked, administrators have up to 20 days to request reactivation.
    • If the tenant remains blocked for more than 20 days, it is permanently deleted and cannot be recovered.

    To address this situation, the documented options are:

    1. If the tenant has been blocked for less than 20 days:
      • A tenant administrator must contact Microsoft support to request reactivation. For example, administrators can use the global support phone numbers referenced in the documentation.
    2. If the tenant has been blocked for more than 20 days:
      • The tenant is permanently deleted and cannot be restored. A new tenant must be created if access to Azure or Microsoft Entra ID is still required.
    3. Additional sign-in workarounds seen in similar cases:
      • Try signing in directly with the tenant in the Azure portal URL, for example:
        • https://portal.azure.com/<TenantId>
        • or https://portal.azure.com/<yourTenantName>.onmicrosoft.com
      • If the issue is specifically with an Azure free account that still has credits, some users have resolved it by going to https://signup.azure.com in a clean/incognito browser session and completing the “upgrade” to a pay-as-you-go account as prompted.

    If the problem is tied to closing a personal Microsoft account that is still linked to an organization, the documented guidance is to contact the appropriate Microsoft support channel (for example, Outlook support for email/account issues) rather than Azure/Entra support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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