Access denied

Question

Access Denied

This page has been blocked as it violates the Acceptable Use Policy located in the Terms of Use. If you believe this is a mistake, please contact our Support team using M365 Admin Center for further assistance.

I can't access or restore my excel file

Answer 1

Hi @Isaiah Langer,

Welcome to the Microsoft Q&A forum.

In this case, you need to contact Microsoft technical support so they can help check and unblock your page.

If you are a tenant administrator, please refer to the website below to create a support ticket with Microsoft technical support:

Get support - Microsoft 365 admin | Microsoft Learn

If you are not an administrator, please contact your tenant administrator and provide them with the document mentioned above.

If you do not know who your administrator is, you can refer to the following document:

How do I find my Microsoft 365 admin? - Microsoft Support

I hope this information is helpfulIf you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Answer 2

The message shown is not a permissions issue on the Excel file itself. The SharePoint/OneDrive site that stores the file has been blocked by Microsoft because activity in the tenant has been flagged as violating the Microsoft Online Services Acceptable Use Policy.

Restoring access to the file requires restoring access to the SharePoint/OneDrive service for the tenant; this can only be done through Microsoft support:

1. A Microsoft 365 administrator must sign in to the Microsoft 365 admin center.
2. Go to the SharePoint Acceptable Use Policy page in the admin center.
3. Select Contact support on that page.
4. Submit a support request explaining that the tenant is blocked due to an Acceptable Use Policy violation and that SharePoint/OneDrive content (including the Excel file) is inaccessible.
5. Work with Microsoft support on the case until the block is removed and access to SharePoint/OneDrive is restored.

There is no client-side or end‑user setting that can bypass this block; only Microsoft support can review and, if appropriate, lift the restriction.

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References:

• Error "This page has been blocked as it violates the Acceptable Use Policy"
• Acceptable Use Policy violation notice on Microsoft 365 Developer E5 sandbox - SharePoint read-only at farm level - Microsoft Q&A