Calling feature

Question

1- What are the Calling Plans available in India to make calls in Domestic and International Areas ?
2- Using the mentioned Plans by you, can we call the Users on their Phone Numbers and can the call be made to those who do not have the access of Microsoft Teams ?
3- What are the prices of each plans ?

Answer 1

Dear @Amrita Dubey,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, what Microsoft Teams Calling Plans are available in India for domestic and international calling, can these plans be used to call regular phone numbers (non‑Teams users), and what are their prices.

Available Calling Plans

Microsoft Teams offers three types of Calling Plans:

Domestic Calling Plan – allows calls within the same country

Domestic + International Calling Plan – allows both local and international calls

Pay-As-You-Go Plan – charges per minute for outbound calls

However, in India, Microsoft Calling Plans are typically delivered through:

Operator Connect (e.g., Airtel, Tata Communications)

Direct Routing, due to local telecom regulations

For more information, Microsoft Teams Calling Plans

Calling External Numbers (Non‑Teams Users)

Yes, you can call regular mobile or landline numbers if PSTN connectivity is enabled.

Operator Connect / Direct Routing:

Users can call any external phone number

The recipient does not need Microsoft Teams

Without PSTN connectivity:

Calls are limited to Teams users only

Pricing Information

Pricing depends on region and provider. Typical global estimates are:

Teams Phone Standard (no calling plan): ~$10/user/month

Pay-As-You-Go: ~$13/user/month + per-minute charges

Domestic Calling Plan: ~$17/user/month

Domestic + International Plan: ~$30–34/user/month

For India, pricing is not fixed by Microsoft and is usually:

Provided by telecom partners (Airtel, Tata, etc.)

Based on local bundles and usage
For more information, please refer to Plans and pricing

I hope information above meet your expectations. Feel free to reach out if you have any other questions.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.