Unrecognised charge

Question

I don't recogniz a charge of 9.56 on my credit card and I can't get any live support who can help me identify this charge

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To identify an unrecognized Microsoft charge and get it resolved, follow these steps:

1. Investigate the charge in Microsoft’s billing tools
   • Go to the Manage your payments page of the Microsoft account dashboard to investigate the charge: see How to investigate a billing charge from Microsoft for detailed steps.
   • Confirm:
     • Which Microsoft account (email) is signed in.
     • Whether the amount 9.56 matches any Microsoft 365, Office, Xbox, or app purchase.
2. Check if the charge is tied to a subscription
   • Go to Subscriptions at https://account.microsoft.com/services (as described in Unable to cancel your Microsoft subscription).
   • Verify if there is an active Microsoft 365 or other subscription with a billing amount close to 9.56.
   • If found and not wanted, follow the subscription page options to turn off recurring billing or cancel.
3. If the charge is not found or looks fraudulent
   • Use the guidance in How to investigate a billing charge from Microsoft to narrow down which account or product it might be associated with.
   • If still not identified, contact Microsoft Support for billing help, as shown in the Q&A guidance:
     • Go to the Microsoft Support contact page.
     • Choose Microsoft 365 & Office → Billing / Manage my subscription.
     • Select Chat with a support agent in your web browser and provide the date, amount (9.56), and last digits of the card so they can locate the charge.
4. If Microsoft and account checks fail
   • As described in the Q&A guidance, if neither Microsoft nor any of your Microsoft accounts show the charge, contact the bank or card issuer to dispute it as a potentially fraudulent charge and request a chargeback.
   • Ask the bank to block future unauthorized Microsoft charges if appropriate and consider replacing the card.

For ongoing protection, regularly review card statements and remove any payment methods from Microsoft accounts that should no longer be stored.

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References:

• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft
• Cancel an order or pre-order from Microsoft Store
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• refund please - Microsoft Q&A