sound problem

Question

my sound box name is Havit and i connected it but its not working......sound option is showing.in output device there is speakers option and its selected...its name is Speakers and under speaker High definition audio device...but its not workin i also tried a headphone and its not working too,i think its a windows issue not speaker problem can you help me to solve it in live

Answer 1

Hi. I'm David, and I'm happy to help you.

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To be able to assist you better, please clarify the following:

• Does the sound box have a standard audio connector (Jack connector) or a USB connector, or is it connected via Bluetooth?
• Is there an X in the speaker icon next to the clock?

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Also, please share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Looking forward to your reply.

Answer 2

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Answer 3

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Answer 4

Follow these steps on Windows 11 to fix the audio issue with both the Havit speaker and headphones:

1. Confirm the correct output device

• Select the Speakers icon on the taskbar.
• Select the arrow to the right of the volume slider (tooltip: Select a sound output).
• In the list, choose the device that matches the connected speakers/headphones (for example, Speakers (High Definition Audio Device)) and make sure it is selected.

2. Check physical connections and volume

• Make sure the speaker/headphone plug is fully inserted into the correct audio jack (usually green or labeled headphone).
• If using USB, try a different USB port.
• Ensure the speaker’s own power and volume controls are turned on and turned up.
• On Windows, make sure volume is not muted and is turned up.

3. Check sound settings and mute state

• Right-click the Speakers icon on the taskbar and select Open Volume mixer.
• In the Volume mixer, make sure none of the sliders (System or apps) show a red mute icon; if they do, click to unmute and raise the volume.
• Go to Start > Settings > System > Sound.
• Under Output, select the current audio device, then open Device properties and ensure the Disable checkbox is not selected.

4. Set the correct default audio device (if using HDMI/USB/monitor)

• Go to Start > Settings > System > Sound.
• In the Output section, select the device intended for playback (not an external monitor without speakers). Selecting it sets it as the default.

5. Install Windows updates

• Go to Start > Settings > Windows Update > Check for updates.
• Install all available updates, including optional ones, then restart the PC and test audio again.

6. Update or reinstall the audio driver

• Press Win + X and select Device Manager.
• Expand Sound, video and game controllers.
• Right-click the audio device (for example, High Definition Audio Device or similar) and select Update driver > Search automatically for drivers and complete the wizard.
• If no update is found or sound still does not work:
  • In Device Manager, right-click the audio device again and select Uninstall device.
  • Check Attempt to remove the driver for this device (if shown), then select Uninstall.
  • Restart the PC; Windows will reinstall the audio driver automatically.

If audio still does not work after these steps, repeat Device Manager → audio device → Update driver → Browse my computer for drivers → Let me pick from a list of available drivers on my computer and select the generic audio driver listed, then test again.

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References:

• Fix sound or audio problems in Windows
• No audio with Windows 11 - Microsoft Q&A
• cannot increase volume even if trouble shooter updates it - Microsoft Q&A
• How to fix this. no audio device is installed - Microsoft Q&A
• Logitech G560 Speakers detect audio (volume bar moves) but no sound comes out - Microsoft Q&A
• NO SOUND DEVICE INSTALLED - Microsoft Q&A