Billing error

Question

When was my last billing,and what’s the status of my billing.because i got a deduction yesterday that am not aware of ..kindly assist on refund

Answer 1

Hi @OLIVER MBWATA,

Welcome to the Microsoft Q&A forum.

To check invoices and payment information for your Business account, please follow the steps below:

Step 1: Sign in to admin.microsoft.com using your Global Admin account.

Step 2: Go to Billing > Bills & payments.

Step 3: Open the Invoices section.

Here, you will be able to view your invoices and payment details.

If you would like to request a refund, you will need to contact the Billing Team. This is the only team that has the necessary tools to assist you with billing and refund-related issues.

To create a support ticket for the Billing Team, you can refer to the following article:

 Get support - Microsoft 365 admin | Microsoft Learn

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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