my email @att,net will not recognise my logo in and when i send my request for code it says it sent but it never comes

Question

[Moderator Note: Personal Info Removed]@att,net wiil not allow me to sign in without code being sent to my phone when i ask it to send to my phone the code never comes and i cannot sign in, i use OUTLOOK for my email mail. seems like i am blocked out. i have Microsoft 365 personal subscription.

Answer 1

Hi Bill Angelini,

Welcome to Microsoft Q&A forum. 

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I’m sorry you’re stuck at the verification step.

Since this is an @att.net email address, the first thing to confirm is where the verification code is being requested. If the code prompt appears when signing in to AT&T/Yahoo webmail, then the recovery code and phone verification are managed by AT&T/Yahoo, not by Outlook. Outlook is only the mail app used to access the mailbox, and a Microsoft 365 Personal subscription would not normally control AT&T account recovery.

Please try signing in directly through AT&T webmail first, such as the AT&T Mail or currently.com sign-in page, and use the forgot password/recovery option there. Check whether the phone number shown for verification is still current. If the code still does not arrive from AT&T’s sign-in page, you would need to contact AT&T support because they manage the recovery and verification methods for the @att.net mailbox.

If you can sign in successfully on AT&T webmail but Outlook still cannot connect, then the issue is likely with Outlook account setup rather than account recovery. In that case, remove and re-add the account in Outlook. For some AT&T/Yahoo accounts, you may need to use an AT&T Secure Mail Key or provider app password instead of the normal account password.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

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Answer 2

Follow these steps to troubleshoot not receiving the verification code and being blocked from signing in when using Outlook with an AT&T email address and a Microsoft 365 Personal subscription:

1. Check for blocks and rate limits

• Repeated or excessive requests for verification codes can trigger Microsoft’s protection systems and cause temporary blocks where codes are not sent.
• Stop requesting new codes for a while and wait at least 24 hours before trying again, as repeated attempts can reset the time lock.

2. Verify SMS delivery conditions

• Ensure the phone is not blocking texts from unknown numbers. If it is, change the phone’s SMS settings to allow messages from unknown senders, then choose the “I don't have a code” or equivalent option so a new code can be sent.
• Make sure the SMS inbox is not full and that the messaging app is working properly. Clear storage or troubleshoot the messaging app if needed.
• If using a VOIP number, switch to a mobile phone number instead, because VOIP numbers cannot be used to receive Microsoft verification codes.
• If possible, try again from a different network (switch between Wi‑Fi and cellular data) to avoid issues related to heavy compromised traffic or regional SMS delivery problems.

3. Confirm the phone number and email security info

• When signing in, only partial digits/characters are shown for security. Carefully confirm that the last digits of the phone number and first characters of the email match the actual security info.
• If access to the account security page is available from another device or session, check that the phone number and email used for verification are correct and up to date.

4. Check email for verification codes (if using email instead of SMS)

• If a verification code is expected by email, check the junk/spam folder for messages from @accountprotection.microsoft.com and mark this sender as trusted.
• Ensure the code is being sent to the correct mailbox (primary alias or another email added as a verification method).

5. Use the Sign-in helper

• If still unable to sign in or receive codes, use the Microsoft sign-in helper tool, which can detect many sign-in issues and guide through available options for the account.

6. If the Outlook.com/Microsoft account is blocked

• If the Outlook.com/Microsoft account itself is temporarily blocked due to unusual activity, use the Sign-in Helper for Outlook.com to unblock the account.
• If unblocking fails or the code still cannot be entered, follow the guidance in “When you can't sign in to your Microsoft account” from the Outlook.com unblock article.

7. Contact Microsoft Support (without expecting manual code sending)

• If verification codes still do not arrive after waiting and trying different methods, contact Microsoft Support for technical help. Support agents cannot send verification codes or change account details, but they can guide through supported recovery and troubleshooting paths.

If all verification methods (phone and backup email) are blocked or rate-limited, the only option may be to wait for the lockout period (typically about 24 hours) to expire before trying again, avoiding repeated attempts during that time.

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References:

• Troubleshoot Microsoft verification code issues
• Unblock my Outlook.com account
• Can't sign in to the Outlook mobile app
• Having problems getting text codes to confirm my account - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A