cancel subscription

Question

Want to cancel subscription but not sure which product $137 charge to credit card?

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Please use the instructions in the following article to investigate a billing charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then follow the instructions here to cancel your subscription and request a possible refund:

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription.

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

Answer 2

To stop the $137 monthly charge and cancel the related subscription, follow these steps to identify and cancel the product:

1. Go to the Services & subscriptions page and sign in with the Microsoft account that might be charging the card: https://account.microsoft.com/services.
2. Look through the list of subscriptions for any product with a price close to $137 and an active status (for example, Microsoft 365, Xbox, or other Microsoft subscriptions).
3. When the matching subscription is found, select Manage next to it.
4. If the goal is to fully cancel it, choose Cancel (or Upgrade or Cancel) and follow the prompts to complete cancellation.
   • If instead of Manage there is Turn on recurring billing, the subscription is already set to expire on the date shown and will not charge again.
5. If no matching subscription appears under that account, repeat steps 1–4 with any other Microsoft accounts that might have been used.
6. If still unable to find the subscription or cancel it online, follow the guidance in Unable to cancel your Microsoft subscription to:
   • Confirm whether the subscription was purchased through a third party (such as a retailer, Google Play, or Apple App Store). If so, cancellation and refunds must be handled with that provider.
   • Verify that the correct Microsoft account is being used.
   • Ensure there are no overdue balances, as unpaid amounts can block cancellation.
7. If the charge still cannot be located or canceled after these checks, contact Microsoft guided support from the Unable to cancel your Microsoft subscription article, or contact the card issuer to dispute unknown or unauthorized charges.

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References:

• Cancel your Microsoft subscription
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Change your Microsoft subscription payment method and options
• Cancel my Microsoft monthly subscription - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• Game Pass refund - Microsoft Q&A