stop MS365 business basic

Question

I suscribed a MS365 Famille on May 14th. I receive an email this morning to inform me that the MS365 Business basic will be renewed on july 18th. I want to stop this MS365 Business Basic but I didn't succeed via WebSite. Could you please help me to stop this registration ?

Answer 1

Hi,

This can only be done from Microsoft 365 Admin page here:

https://admin.cloud.microsoft

https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide

You must find your tenant address to cancel that.

I’m eager to hear back and work together to find a solution.

Answer 2

Thank you for answer. The problem is that both susbcriptions were realized using the same email adress. I cannot conenct to the older subscription (MS Business basic) using my email adress.

Answer 3

To stop renewal of the Microsoft 365 Business Basic subscription and keep only Microsoft 365 Family, cancel or turn off recurring billing for the Business Basic plan from the correct account.

Follow these steps:

1. Go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services
2. Sign in with the same Microsoft account that was used to purchase the Microsoft 365 Business Basic subscription (this may be different from the one used for Microsoft 365 Family; make sure to use the account that shows the Business Basic plan).
3. In the list of subscriptions, find the Microsoft 365 Business Basic subscription.
4. Select Manage.
   • If instead of Manage the page shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew; no further action is needed.
5. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown).
6. Follow the on-screen instructions to complete cancellation.

If the Business Basic subscription was purchased through a third party (for example, a retailer, Apple App Store, or Google Play), it must be cancelled directly with that provider, as described in the guidance for subscriptions purchased through a third party.

If cancellation still is not possible (for example, the wrong account is signed in or there is no Cancel option), use the “Unable to cancel your Microsoft subscription” troubleshooting steps to verify the correct account and purchase source, and then use the guided support if needed.

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References:

• Cancel your Microsoft subscription
• Cancel a Microsoft 365 subscription
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• cancel subscription - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Cancellation - Microsoft Q&A