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AMITOZE KAUR 0 Reputation points
2026-06-21T17:18:32.8633333+00:00

passed ai900 and az900 exams but i can't access my certificates

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  1. Julian Sharp 31,051 Reputation points
    2026-06-21T19:19:10.4966667+00:00

    Check your Microsoft Learn profile under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

    What you need to check and then do if you cannot find your certification is covered by this page https://learn.microsoft.com/credentials/certifications/missing-certifications

    Did you take the exams with Pearson Vue or Certiport?

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  2. AI answer

    2026-06-21T17:18:56.9466667+00:00

    Use the following steps to locate and access the certificates for the passed AI-900 and AZ-900 exams:

    1. Verify the certifications exist on the profile
    2. Access certificates from the Certification Dashboard
      • From the Learn profile, open the Certification Dashboard using the instructions in Access your Certification Dashboard.
      • In the Certificates section, select View Certificates.
      • The list of earned certificates will be shown. Select the relevant certificate(s) and either:
        • Preview a single certificate, or
        • Download a .zip file containing multiple certificates.
    3. If the certificate download option is missing
      • Some experiences now require viewing, printing, and saving as PDF instead of a direct “download certificate” button. Use the View certificate option and print to PDF from the browser or viewer.
    4. If certifications or certificates are still missing
      • Follow the guidance in the Missing Exams or Certifications article:
        • Confirm that the correct credential requirements are met for AI-900 and AZ-900.
        • Make sure sign-in is done with the same Microsoft account used when registering for and taking the exams.
        • If multiple Learn profiles or accounts exist (personal vs. work/school), sign out and try each account that might have been used.
      • If the exams were taken through Certiport, note that these certifications are not currently reflected in the Microsoft Learn profile and must be managed and shared via the Certiport account.
      • If, after these checks, the certifications still do not appear or certificates cannot be accessed, open a case with Microsoft Credentials Support using the Microsoft Credentials Support link in the Missing Certifications article.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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