schedule send does not exist

Question

There is supposed to be a dropdown selection on the send button to choose schedule send, but it does not exist.

Answer 1

Hi mike,

Good day, and I appreciate the clear explanation of your concern.

According to Microsoft's documentation, the Schedule send feature should typically appear in the dropdown menu next to the Send button in the new Outlook for Windows. However, please note that Schedule send is not supported for IMAP or POP accounts in the new Outlook. For reference: Delay or schedule sending email messages in Outlook | Microsoft Support.

Because the app automatically opens new compose windows using your default sending account, you might be running into this restriction if you have multiple profiles.

To isolate and troubleshoot the issue, I recommend trying the following steps:

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1/ Verify the "From" address:

• If you have multiple accounts configured, check the "From" field in your compose window.
• Ensure you are sending from your Microsoft 365 or Exchange-backed work/school mailbox rather than an IMAP/POP account.

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2/ Test Outlook on the web:

• Sign in to your account via a web browser to see if Schedule send appears there.
• This will help determine if the issue is specific to your desktop application or the account itself.

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3/ Use Classic Outlook as a workaround

If you need to delay an email immediately, switching back to classic Outlook is your best quick fix, as it still fully supports delayed delivery for all account types. For detail instructions, kindly refer to: Delay or schedule sending email messages in Outlook - Microsoft Support.

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4/ Contact your IT administrator

In case you are already using an Exchange-backed business account and the option is still missing, it likely points to a backend or tenant-level restriction. In this case, the best course of action would be to contact your Microsoft 365 IT administrator and ask them to open a support ticket through the Microsoft 365 admin center for further investigation.

• For detailed instructions on how to get support, please share this with your admin: Get support - Microsoft 365 admin.
• In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support.

Thank you for taking the time to raise this question. If you need any further clarification or assistance, please feel free to leave a comment under this post.

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