Recovering Lost data

Question

Dear Support Team

Hi I am [Moderator note: personal info removed]  a user of Education account from webster university which is [Moderator note: personal info removed] .edu. with my subcription I was using Microsoft one note and and somehow now I cant see my notebook which contains all of my 4-5 years of poetry which is valuable. I neened support but university it department asked to contact here.
I hope that my document is still saved somewhere in archives and will be recovered in any cost or case.

Bests
[Moderator note: personal info removed] 

Answer 1

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Hi Abrorkhon Isroilov

Thank you for reaching out to the Microsoft Q&A Forum. 

I understand how distressing it must be to lose access to a notebook containing four to five years of your poetry. 

Please note that this is a user-to-user support forum. We are not Microsoft Support, and moderators here do not have backend access to Microsoft systems or the ability to recover data. We can only provide technical guidance based on publicly available information. 

As a first step, could you please check the following locations:

1. Sign in to OneNote for the web using your school account and see if the notebook appears there.
2. Sign in to OneDrive for the web and check whether the notebook is still present in your files.
3. Check both the OneDrive Recycle Bin and the Second-stage Recycle Bin to see if the notebook might have been accidentally deleted.

If the notebook cannot be found in any of these locations, then unfortunately it may no longer be recoverable through the options available to end users. In that situation, your school’s IT administrator would be the best point of contact, as they may be able to check whether any additional recovery options are available within your organization.

If further assistance from Microsoft is needed, a support request would typically need to be submitted by your school’s IT administrator using an account with the appropriate administrative permissions. For reference, they can follow this guide: Get support - Microsoft 365 admin | Microsoft Learn   

Thank you again for your patience and understanding. 

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