Purchased Windows 11 Pro from the microsoft store and it installed Enterprise. Now it won't activate. What do I do?

CAB Tech 6

H
Set up new laptop that came with windows 11. Bought Pro upgrade from Microsoft Store. The receipt says Pro upgrade purchased. Microsoft store installed Enterprise. Now my key is not working to activate. I can't change the key because I don't have it from the store. I tried resetting but it reinstalled to Enterprise. How do I get back to Pro so it will activate? Even the laptop description on my account says Enterprise.

Garyn

Twinkle Dagarapu 1 Reputation point

2022-01-23T14:52:48.327+00:00

Hey Guys, I too facing the same issue... Can Anyone Help Me How To Resolve... I Purchased The Pro Version And Now It Says To Buy The Product Key Again... I Haven't reveived any Product or Activation Key To My Mail Account Which is signed in to my Microsoft Account
iAnnarella 1 Reputation point

2022-09-02T04:12:18.713+00:00

bro we are same in every detail ;-;

6 answers

Limitless Technology 39,586 Reputation points

2021-10-20T09:25:55.427+00:00

Hi there,

These issues occurs rarely in Windows PRO upgrade . The simplest way would be to reset the PC and then try the update.

Open Recovery settings or select Start Windows logo Start button > Settings Gear-shaped Settings icon > Update & Security Circular arrows Sync icon > Recovery.

Under Reset this PC, select Get started.

The next option is to change the the Key in the activation and use this default key which will trigger the upgrade.

VK7JG-NPHTM-C97JM-9MPGT-3V66T

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10 people found this answer helpful.
Mike Bedan 16 Reputation points

2021-10-25T11:40:25.727+00:00

Use of the default key worked for me. I now have Win 11 Pro (not Enterprise) activated on my SP8.

Since I could not reach Microsoft support I tried the default key route.

Tami Moreno 1 Reputation point

2021-12-14T16:46:13.01+00:00

Thank you for this information. I had the same issue...purchased pro and enterprise was installed. Couldn't get in touch with microsoft. Used your default key and it worked. Thank you.

B Hendricks 1 Reputation point

2022-01-06T21:46:07.61+00:00

Not sure where this came from, but this worked perfectly and was so easy. There is no way to contact MS support. I spent an hour trying to call and did the type in the installation codes and was told it was incorrect

Thank you for your help on this one.

DNadon 1 Reputation point

2022-01-16T22:58:16.68+00:00

Purchased a Dell XPS 8940 with Windows 11 Home. Purchased Windows 11 Pro in Microsoft Store and system upgraded fine. A day later, video driver failed and after recovering to previous restore point, Windows 11 Pro was no longer activated. Activation troubleshooter failed even though local admin account was registered Microsoft account that purchased upgrade. Using this key to activate fixed the problem. Windows now shows the correct OS build and is active. Thanks.

Arturo Duarte Sierra 1 Reputation point

2022-03-06T00:32:00.087+00:00

Thank you. By replacing the activation key, I was finally able to activate the version of Windows 11 that I had purchased a few months ago.

Elizabeth Kibler 1 Reputation point

2022-03-10T13:52:06.013+00:00

This worked for me! I purchased the windows pro upgrade in the microsoft store app on a new surface pro 8, it showed up as enterprise and wouldn't activate, I entered this default key and now it shows as windows pro 11 and is activated. Thank you!

Jonathan C 0 Reputation points

2023-03-30T18:42:13.92+00:00

I can confirm this worked. Microsoft support wound up doing the same thing to resolve it.
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Anonymous

2021-10-18T22:40:27.187+00:00

Try the media here but make sure to install Pro version.
https://www.microsoft.com/en-us/software-download/windows11

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Anonymous

2021-10-21T14:07:23.15+00:00

Just checking if there's any progress or updates?

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Earl Linkous 1 Reputation point

2021-10-21T22:01:40.487+00:00

I contacted Microsoft Support and was provided with a WIN 11 Pro Key and that addressed the issue of the upgrade problem I had. Thanks.

Anonymous

2021-10-21T22:03:14.99+00:00

Glad to hear the issue is sorted.

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Mike Bedan 16 Reputation points

2021-10-24T18:19:10.283+00:00

How do I contact Microsoft support. I go online and there is now help with actually activating my copy of Windows 11 Pro I purchased via MS Store. I called 2 different support #'s can they said go online.

Is there a way to chat with a Support Agent?

Mike Bedan 16 Reputation points

2021-10-28T17:57:13.373+00:00

How do I contact Microsoft support. I go online and there is now help with actually activating my copy of Windows 11 Pro I purchased via MS Store. I called 2 different support #'s and they said go online.

Is there a way to chat with a Support Agent?
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Mike Bedan 16 Reputation points

2021-10-24T18:05:56.45+00:00

I had the exact same issue happen today. Brand new SP8, purchase Pro version via Microsoft Store. Same thing as CABTech-1011 occured.
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BFarber 1 Reputation point

2021-10-25T02:37:53.167+00:00

Same issue on a brand new SP7. Came with Windows 10 Home upgraded to Windows 11 Home. Then purchased upgraded from Home to Pro from Microsoft Store. Now computer says Activate Windows but when I try I get Error Code: 0xC004C003 and version says it is Windows 11 Enterprise. Would love to get a hold of Microsoft Support but keeps directing me to online support. Anyone have any tips on contacting them via phone or email?
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Karl Sauve 1 Reputation point

2021-12-31T18:43:12.867+00:00

just did the same thing yesterday and running into the same issue, tried doing a clean install again and no matter what I download from microsoft there: windows11

it only let me install windows 11 home edition and then I have to try to use the Microsoft store to upgrade again. the weird thing I found is that my order in my microsoft account doesn't seem to have given me a key or anything and clicking the link within the order bring me to a page that doesn't exist.

trying to speak with someone online for support but with the holidays i'm just waiting forever and no one is picking up the chat.

Christopher Bunch 1 Reputation point

2023-01-14T14:59:42.0233333+00:00

I am getting the same issue...
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Help Desk 0 Reputation points

2023-12-05T22:26:41.61+00:00
I just did a migration from Windows 11 Home to Pro purchased through the MS Store. Verified it was Pro using winver. User had an image viewer issue so I logged back in and it has switched to Windows 11 Business. I understand that Business is an enhanced version of windows with more cloud features than Pro. My concern is user cant login to MS Store using his M365 Business Premium licensed corporate email.

Why did it randomly upgrade to Business version?

Why is it acting like Home and not allowing corporate email login?

I am concerned this can cause issues down the road with version and license key mismatch like the OP.

Thanks
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Gaganpreet Hora 0 Reputation points

2024-06-03T11:02:31.52+00:00

Hello HD,
I am facing the same issue with one of my users. Were you able to find out the root cause for the same?

Thanks
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Purchased Windows 11 Pro from the microsoft store and it installed Enterprise. Now it won't activate. What do I do?

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