DATA RECOVERY

Question

My Microsoft 365 business subscription expired due to a missed payment. The tenant was eventually marked as deleted. I have now reactivated the subscription, but all my data appears to be missing. Is there any possibility of recovering my OneDrive, SharePoint, and Exchange Online data? Please check whether any backup or retention data is still available for recovery.

Answer 1

Hi @Tuyết Nhung

First of all, I would like to clarify that we are not Microsoft Support, and this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have backend access and cannot directly intervene in Microsoft products or services. Our role is limited to providing technical guidance and best practice recommendations based on reported issues, requests, and ideas. 

That said, for assistance with recovering data, I recommend contacting Microsoft Support directly, as they are best positioned to investigate this matter further and advise on any available recovery options. 

If you still have access to the Microsoft 365 Admin Center, you can create a support ticket there. For more information, please refer to: Get support - Microsoft 365 admin | Microsoft Learn  

Alternatively, you can contact Microsoft Support through the customer service phone numbers listed here: Customer service phone numbers - Microsoft Support.  

Important note: You may first be connected to an AI assistant before reaching a live support agent. I recommend answering the prompts carefully, so your request is routed to the appropriate team. Having any relevant account or subscription information available may also help streamline the process. 

For related information, please refer to:

• What happens to my data and access when my Microsoft 365 for business subscription ends? | Microsof…
• Data retention, deletion, and destruction in Microsoft 365 - Microsoft Service Assurance | Microsof…

I hope this provides another helpful direction. 

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