Operation failed with error 0x0000007c, Installing Network Shared Printer.

Kaizar Lehri 21

Local Client unable to install Follow me printer. The client gets prompted "Do you trust this printer?", but once you select "Install Driver", I get a dialogue box "Windows cannot connect to the printer, operation failed with error 0x0000007c".

Kaizar Lehri 21 Reputation points

2021-10-27T01:40:46.58+00:00

Also , how to uninstall updates, if the updates are installed via intune ?
Aleksi Marnadze 11 Reputation points

2021-11-01T07:46:30.51+00:00

I had same issue, one computer was unable to connect printer (locally shared from second computer), on the step when you need to install driver it said error "0x0000007c".
What I did:
deleted printer on 1st computer;
deleted driver;
and then downloaded driver from internet for that printer and installed it manually(only driver .inf file);
after that when I tried to find printer(with run command \HOSTNAME) and tried to connect it all was successful, it does not ask for install printer driver anymore.
Hope it helps.
Stuart Haughton 1 Reputation point

2021-11-02T13:02:22.537+00:00

Having a similar issue with a HP LaserJet 1022 on a Windows 10 Home computer. The printer sharing was working fine and just stopped working. KB50006670 update is not installed. At first, the printer could not be seen and required at Network Reset. The printer can now be seen but 0x0000007c error still appears. There is not driver on the host computer to delete as it is built-in. going to HP support to download drivers directs you to use what is already on the Windows 10 computer.

I see where Regedit can be used to delete a BIDI value in the printer but where it is located does not exist for the LJ 1022.

What's the next thing to try?

Thanks
Aleksi Marnadze 11 Reputation points

2021-11-03T05:42:59.533+00:00

Hello, you have to delete driver not from host computer, you have to delete it from your computer(If it exists)... problem of error 0x0000007c is that you can't pass the step, where your computer tries to download and install the printer driver from host computer.. So, solution is that you manually install driver before adding shared printer and when you do that and then you add the printer you pass that problematic step and printer is connecting without issues.
Waqas Shah 16 Reputation points

2021-11-03T07:22:05.143+00:00
here are the solutions -

1- one solution is to uninstall a specific update but there would be another update installed after some time which is not a proper solution or you have to turn off the automatic updates which is also not a proper solution.

2- You don't need to uninstall any update - follow these steps and bingo

step 1 - first of all go to C:\Windows\System32\spool\drivers\x64\3 and cut all the contents from inside of 3 folder to desktop

step 2 - then go to run - services.msc - search the service by the name spooler and restart it
(now you won't be able to install the driver automatically for a shared printer and you will get the above error "0x0000007c")

step 3 - go to control panel - programs & features and uninstall the printer first

step 5 - now add the printer manually from - add a printer - local printer - then add the path (network path along with the printer name) have disc - search from the list or search your computer for inf file (driver) of the printer & bingo

This way you will be able to make it to work your shared Printer without uninstalling the recent update -

NOTE: The above path is for 64 bit windows - for 32 Bit follow - C:\Windows\System32\spool\drivers\W32X86\3 - & rest the same.

Software Developer
ITACHI
Peter Lake 1 Reputation point

2021-11-09T11:51:58.627+00:00

On the student laptops, there is no folder C:\Windows\System32\spool\drivers\x64\3.
Nikolay Slavov 1 Reputation point

2021-11-12T08:31:11.663+00:00

Excellent solution! Thanks!
Alan Morris 1,156 Reputation points

2021-11-23T13:55:18.15+00:00

Microsoft released an optional update for this issue yesterday.

KB5007253

I never encountered this issue but I did install the update and can still print.
felbre 16 Reputation points

2021-11-23T21:32:16.5+00:00

Sorry: KB5007253 doesn't seem to be related to print nightmare bug!?
Amal Raj 1 Reputation point

2021-12-15T16:56:32.067+00:00

I tried all the solution. Finally uninstalled printer from main pc and reinstalled with inf file. then shared and tried . Its worked . The solution listed is fine and working. Thanks a lot

16 answers

Xiqian Zhang 1 Reputation point

2021-10-26T12:35:47.593+00:00

Thanks a lot
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Wietse 1 Reputation point

2021-10-28T10:10:12.64+00:00

Microsoft released a preview patch with a printer fix included. This does not resolve the issue.

https://support.microsoft.com/en-us/topic/october-26-2021-kb5006738-os-builds-19041-1320-19042-1320-and-19043-1320-preview-ccbce6bf-ae00-4e66-9789-ce8e7ea35541

Multiple reports around the internet that it does not resolve the problems for other users.
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ƒαтih™ 21 Reputation points

2021-10-29T09:17:35.473+00:00

Unfortunately. this kb5006738 update also failed to fix the printer issue. I still have the problem of connecting to the network printer. error code 0x0000007c
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Aleksi Marnadze 11 Reputation points

2021-11-01T08:00:25.65+00:00

I had same issue, one computer was unable to connect printer (locally shared from second computer), on the step when you need to install driver it said error "0x0000007c".
So how it worked:
deleted printer on 1st computer;
deleted driver;
and then downloaded driver from internet for that printer and installed it manually(only driver .inf file);
after that when I tried to find printer(with run command \HOSTNAME) and tried to connect it all was successful, it does not ask for install printer driver anymore.
Hope it helps.
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Zapper 1 Reputation point

2021-11-07T15:43:47.587+00:00

I tried to follow this solution but I am stumped. In my case I have computer #1 to which a printer is attached and shared. I have computer #2 which is connected to the shared printer attached to computer #1 and is working just fine. I have computer #3 that was behind on updates but after being updated had a connection that stopped working after being updated.
When trying to connect and browsing using the \hostname it finds the printer and proceeds with the install until it gets to the point where it asks "do you trust this printer?" and presents the choice to install driver or cancel then fails with message "Windows cannot connect to the printer". "0x0000007c".

I have deleted the printer from computer #3 and then reinstalled the driver from the windows update choice as a local printer (lpt1). I don't see that I can redirect to the shared printer but if that is possible someone could let me know. I tried just the same standard steps as I outlined above after the local printer driver reinstall but that did not make any difference.

Do you have any steps to add that might direct me further? E.G, is your "1st computer" the one that is sharing the printer or the one that trying to use the shared printer? On which machine did you delete the .inf file and what directory wat is in?
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ƒαтih™ 21 Reputation points

2021-11-03T07:53:14.063+00:00

My work was delayed because of this problem. Pre-installing the printer driver, making registry settings or group policy settings didn't help. to fix the problem... i removed the october updates. I then disabled the updates for now. I installed the printers, they are working without updates. Dear microsoft, when you do fix updates, please test a few times before posting!
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Zapper 1 Reputation point

2021-11-07T15:45:24.36+00:00

Did you remove the update from the machine you were trying to connect to the shared printer or the machine that was sharing the printer?

ƒαтih™ 21 Reputation points

2021-11-07T19:37:30.817+00:00

I uninstalled the above-mentioned kb5006670 and later kb5006738 updates from both sides. The problem did not go away, I tried the recommended actions via group policy and regedit, and it still didn't work. As a solution, I removed the september and october updates from both computers. even the ones for net framework. Then I turned off the updates. for now my network printers are working.
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Jarrod Tindall 1 Reputation point

2021-11-13T00:05:06.247+00:00

This worked for me.

Run the installation program for the printer driver on the pc you are trying to connect to the printer. When the program directs you to connect the printer cable, attempt to connect to the remote printer. The driver files should still be available at that time. After the printer connects, just cancel the installation.
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