Operation failed with error 0x0000007c, Installing Network Shared Printer.

Kaizar Lehri 21

Local Client unable to install Follow me printer. The client gets prompted "Do you trust this printer?", but once you select "Install Driver", I get a dialogue box "Windows cannot connect to the printer, operation failed with error 0x0000007c".

Kaizar Lehri 21 Reputation points

2021-10-27T01:40:46.58+00:00

Also , how to uninstall updates, if the updates are installed via intune ?
Aleksi Marnadze 11 Reputation points

2021-11-01T07:46:30.51+00:00

I had same issue, one computer was unable to connect printer (locally shared from second computer), on the step when you need to install driver it said error "0x0000007c".
What I did:
deleted printer on 1st computer;
deleted driver;
and then downloaded driver from internet for that printer and installed it manually(only driver .inf file);
after that when I tried to find printer(with run command \HOSTNAME) and tried to connect it all was successful, it does not ask for install printer driver anymore.
Hope it helps.
Stuart Haughton 1 Reputation point

2021-11-02T13:02:22.537+00:00

Having a similar issue with a HP LaserJet 1022 on a Windows 10 Home computer. The printer sharing was working fine and just stopped working. KB50006670 update is not installed. At first, the printer could not be seen and required at Network Reset. The printer can now be seen but 0x0000007c error still appears. There is not driver on the host computer to delete as it is built-in. going to HP support to download drivers directs you to use what is already on the Windows 10 computer.

I see where Regedit can be used to delete a BIDI value in the printer but where it is located does not exist for the LJ 1022.

What's the next thing to try?

Thanks
Aleksi Marnadze 11 Reputation points

2021-11-03T05:42:59.533+00:00

Hello, you have to delete driver not from host computer, you have to delete it from your computer(If it exists)... problem of error 0x0000007c is that you can't pass the step, where your computer tries to download and install the printer driver from host computer.. So, solution is that you manually install driver before adding shared printer and when you do that and then you add the printer you pass that problematic step and printer is connecting without issues.
Waqas Shah 16 Reputation points

2021-11-03T07:22:05.143+00:00
here are the solutions -

1- one solution is to uninstall a specific update but there would be another update installed after some time which is not a proper solution or you have to turn off the automatic updates which is also not a proper solution.

2- You don't need to uninstall any update - follow these steps and bingo

step 1 - first of all go to C:\Windows\System32\spool\drivers\x64\3 and cut all the contents from inside of 3 folder to desktop

step 2 - then go to run - services.msc - search the service by the name spooler and restart it
(now you won't be able to install the driver automatically for a shared printer and you will get the above error "0x0000007c")

step 3 - go to control panel - programs & features and uninstall the printer first

step 5 - now add the printer manually from - add a printer - local printer - then add the path (network path along with the printer name) have disc - search from the list or search your computer for inf file (driver) of the printer & bingo

This way you will be able to make it to work your shared Printer without uninstalling the recent update -

NOTE: The above path is for 64 bit windows - for 32 Bit follow - C:\Windows\System32\spool\drivers\W32X86\3 - & rest the same.

Software Developer
ITACHI
Peter Lake 1 Reputation point

2021-11-09T11:51:58.627+00:00

On the student laptops, there is no folder C:\Windows\System32\spool\drivers\x64\3.
Nikolay Slavov 1 Reputation point

2021-11-12T08:31:11.663+00:00

Excellent solution! Thanks!
Alan Morris 1,156 Reputation points

2021-11-23T13:55:18.15+00:00

Microsoft released an optional update for this issue yesterday.

KB5007253

I never encountered this issue but I did install the update and can still print.
felbre 16 Reputation points

2021-11-23T21:32:16.5+00:00

Sorry: KB5007253 doesn't seem to be related to print nightmare bug!?
Amal Raj 1 Reputation point

2021-12-15T16:56:32.067+00:00

I tried all the solution. Finally uninstalled printer from main pc and reinstalled with inf file. then shared and tried . Its worked . The solution listed is fine and working. Thanks a lot

16 answers

felbre 16 Reputation points

2021-11-22T12:18:45.037+00:00

Thank you guys for your feedback! I am likely to try this as well.
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Alan Morris 1,156 Reputation points

2021-11-23T13:56:59.823+00:00

KB5007253 has the fix for this issue.

I never experienced this issue but I did install the optional update and can still print.
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MicroSpidl 1 Reputation point

2021-11-23T14:08:52.997+00:00

Hello.
We have same Problem (0x0000007c) on one single Computer in our network and nothing of the mentioned workarounds help.
Other computers are not having problems.
The problem computer is Win10 21H1 with last November Update KB5007253.
The problem does not only appear for some special printer but for all printers provides from the print server, equal if Konica, HP, Sharp...
I'm close to blank this computer and install Win10 21H1 blank again, but would like to solve the problem and get to know the issue for further solutions.
Did anybody try all mentioned solutions and did not have succes, too?

Bytheway: When connection a shared printer manually via typing its IP address and selecting driver, there is no problem. Only when trying to connect the shared printers via \PRINT-SERVER\ an double click.
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MicroSpidl 1 Reputation point

2021-11-23T16:49:17.383+00:00

Update: For us for this specific single computer it was helpful to uninstall the KB5007253. Hope MS provides a new Update next month which
substitutes this one and does not cause same problem.

Alan Morris 1,156 Reputation points

2021-11-24T04:49:02.663+00:00

@MicroSpidl

Would you be willing to reapply the November optional update if Microsoft is interested in gathering logs for locations where the update has not worked?

Not a problem to remove the update after the spooler logs are obtained.

I do not know if MS needs logs. None of my contacts are around this week.

Thanks

MicroSpidl 1 Reputation point

2021-11-24T13:50:37.72+00:00

Of course - I would be willing, applied and uninstalled a lot of updates on this computer the last days, there would be no big drama if I would do so one more time :)

But: In the meantime the error 0x0000007c apperas again on this computer:

Yesterday I resolved the problem by finding out that as soon as the optional update KB5007253 was installed, the error appeared when trying to connect to a shared printer via UNC path of print server.

Today - nothing changed on the computer since yesterday and optional update KB5007253 is not installed - the user called that he can not print and can not connect any other printer from print server. Same error.
--> Becaus this computer was the only one from many computers in the LAN we decided to provide the user an other working computer and do a clean Win10 21H1 install to this faulty computer to use it further. We did not format and reinstall already - if MS wants us to do some more research on THIS faulty computer, we could store it ofr some days. Just let me know.
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Peter Lake 1 Reputation point

2021-11-28T15:22:23.17+00:00

It seems that the newest automatic Windows updates fixes the problem in our company. For about two weeks, many users could not print. Our support department got a lot of complaints in those weeks, but we had no solution.
Many years ago, it was a prediction that 'a paper-less area will appear very soon'. It has not appeared.
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Jeremy R 1 Reputation point

2021-12-11T02:11:14.043+00:00

Thanks. I installed the driver on the machine I was trying to connect from, then connected to the remote machine that has the printer attached and I was able to get the shared printer installed.
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