MS rewards points

Question

ms games rewards indicted that i needed to renew. so i did and it took the points then said I already had it but keep the points. How do i get my points back

Answer 1

Hi John Spano,

The AI answer already provided the recommended first steps, so I would suggest checking your Microsoft Rewards Order History first and reviewing the status of the redemption. This can help confirm whether the renewal was processed successfully and whether any additional details are available about the transaction.

If the points were deducted but the order does not appear correct, I recommend contacting Microsoft Rewards Support through https://rewards.bing.com/support.

Please note that this is a community forum. Moderators and contributors do not have access to Microsoft Rewards account records, redemption history, or back-end systems, so we cannot verify transactions or restore points. Only the Microsoft Rewards Support team can review the redemption record and determine whether a points adjustment or refund is available.

When submitting your request, it may help to include:

• The reward or subscription involved
• The number of points deducted
• The approximate date and time of the redemption
• The exact message you received
• Any screenshots or other supporting information

I hope this helps clarify the available options and points you in the right direction

Kind regards.

Answer 2

Check the Microsoft Rewards Order history first:

1. Sign in to the Rewards page.
2. Select Redeem > Order history.
3. Find the reward and check Status.
4. If the order shows as complete, use Resend to have the code or confirmation sent again.

If the reward was redeemed but the item was unavailable, Microsoft may refund the points or substitute a reward of comparable value.

If the points were taken and the order does not look correct, contact Microsoft Rewards Customer Support.

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References:

• Track my Microsoft Rewards orders
• Microsoft Rewards refund and exchange policy
• Issue redeeming 19,220 of my Microsoft rewards points but did not receive my two $10 Amazon gift cards ($20)... - Microsoft Q&A
• I Randomly Just Lost 2000 Rewards Points!! Please Help! - Microsoft Q&A