CLASSNOTE CONTENT COPY

Question

I have copied CLASSNOTE content from a previous course to a new course in the past. It is not working this year. I get an error message that something went wrong. THe report error button also does not seem to be working.

Answer 1

Hi Mary,Thank you for reaching out.

The “Something went wrong” message is a general SharePoint error indicating that the access request could not be completed, but it does not identify the exact cause. 

To resolve the issue, please follow these steps (The following guidance is for Windows devices. If you are using a different device, please let me know): 

1. Open a private browser window 

Open a private or InPrivate browser window, access the class notebook, and sign in with your school account. This helps rule out stored browser data or an existing sign in session. 

2. Copy content directly in OneNote

• As a workaround, please open the old and new Class Notebooks in the OneNote desktop app and copy the required sections or pages directly from the previous notebook into the new one.

After copying, please wait for both notebooks to finish syncing, then check the new Class Notebook in Teams.

3. Contact your IT administrator 

• If the error continues, contact your organization’s IT administrator and provide the correlation ID and timestamp from the original error message. 
• Ask your organization's IT administrator to open the Microsoft Entra admin center and select Entra ID > Monitoring & health > Sign in logs. They can filter by your account, the relevant date and time, and Failure, then open the failed attempt to review the failure reason and additional details. 

4. Contact Microsoft Support 

If your IT admin needs a deeper investigation, the best next step would be to open a support ticket with Microsoft via the admin center. A technical support engineer can then initiate a remote session, review backend settings, and run diagnostics. If needed, they can escalate the case to specialized engineering teams who are well-equipped to perform advanced troubleshooting and provide targeted solutions. 

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin.      

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

 

I hope this information is helpful. Thank you for your patience and understanding.

I look forward to continuing the conversation.

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Answer 2

Try this end-to-end path:

1. Test in an InPrivate/incognito browser window. If it works there, clear the browser cache and try again.
2. Try a different browser. This helps confirm whether the failure is browser-specific.
3. If available, try the OneNote desktop app instead of OneNote on the web. This can help determine whether the issue is limited to the web experience.
4. If the issue is specifically with copying Class Notebook Content Library content to another notebook, use the built-in flow:
   • Open the source Class Notebook.
   • Select the Class Notebook tab.
   • Select Copy to Content Library.
   • Choose the sections to copy and select Next.
   • Choose the destination Class Notebooks and select Copy.
   • Select View copied sections to check status.
5. Since the Report button is not working, generate logs manually if the error appears while distributing pages in OneNote for the web:
   • After the error appears, press Ctrl + ~.
   • Select Export Logs.
   • A .csv file will download.
   • Submit it through https://aka.ms/edusupport.
6. On Windows, Class Notebook error logs can also be collected from:
   • Open File Explorer.
   • Enter %tmp%\ClassNotebook in the address bar.
   • Attach the logs when contacting support.
7. If this still fails across web, desktop, or Teams, and the error/report flow is not working, the issue may require Microsoft support for deeper investigation.

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References:

• Onenote.com unable to distribute page - Microsoft Q&A
• Distribute Class Notebook Content Library
• Generate diagnostic logs and report problems with distributing pages in OneNote Class Notebook
• Locate error logs to troubleshoot a problem
• Creating a Classnotebook from existing notebook - Microsoft Q&A