Payment Update

Question

I paid my subscription renewal on September 11, however, I keep getting a message to make my payment or lose my Microsoft 365. Can you please update my account.

Answer 1

1

Open Word.

Go to File - Account.

On that window, you should see the Email address used for your Microsoft 365 subscription, note it down.

Log into that Microsoft account on this link and check the expiry date on your subscription, is it listed correctly for your recent subscription payment.

https://account.microsoft.com/services/

2

If the expiry date is listed correctly on your account online, where are you seeing the notifications to make a payment, is that inside one of the Office apps or are you receiving an Email to make the payment.

Answer 2

Account updates cannot be performed here.

To stop the payment warning after a renewal:

1. Close all Microsoft 365 apps.
2. Go to your Services & subscriptions page: Sign in
3. Sign in with the same Microsoft account used to buy Microsoft 365.
4. Under Microsoft 365, confirm the subscription is active and check whether it shows a new renewal or expiry date.
5. If there is a payment error, go to your Payment options page: Payment options and update the payment method if it shows an error.
6. After confirming the subscription is active or updating payment info, reopen Word or Excel. If the warning still appears, close all Office apps and open them again. Signing out of Office and then signing back in can also refresh the license status.

If the subscription was purchased through Apple, Google, Amazon, or another retailer, billing changes must be managed with that provider directly. Microsoft cannot cancel, refund, or modify billing for those subscriptions.

If the account still shows paid and active but the warning continues, use Contact Support: Contact Microsoft Support.

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