msn update

Question

received email about server up date can not log in

Answer 1

Hello paul boots,

I understand how concerning it can be to lose access after receiving an email about a server update.

To help narrow this down, could you please confirm:

• Are you unable to sign in through Outlook.com in a web browser, or only through the Outlook app?
• What exact error message appears when you try to sign in?
• Did you select any link in the update email or enter your password through that link?
• What is the sender’s email domain? Please do not post your full email address or any personal information.

For now, avoid using links or attachments in that message. Instead, open Outlook.com directly in your browser and try signing in with your full MSN email address and Microsoft account password.

If the direct web sign-in also fails, please share the exact error message shown, with any personal details hidden. This will help determine whether the issue involves the Microsoft account itself, the Outlook app, or a suspicious email. Thank you so much for your understanding.     

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Answer 2

Do not use the “server update” email link; open Outlook.com independently and sign in with your complete MSN address and Microsoft account password.

Sign in safely

1. Close the email without opening links or attachments.
2. Type Outlook.com directly into your browser.
3. Before entering a password, check that the sign-in address contains login.live.com. Microsoft advises against entering credentials if it does not.^1^
4. Sign in using the full address, such as [Email], and your Microsoft account password. MSN, Hotmail, Live, and Outlook.com accounts use the Microsoft account sign-in process.^2^

If the browser sign-in fails, use the account troubleshooter on Microsoft’s sign-in support page. You may be asked to verify your identity when Microsoft detects a new device, location, or unusual activity.^2^

Handle the update email

An unexpected message that asks you to follow a link and enter credentials should be treated as suspicious. Warning signs include:

• An unfamiliar or misspelled sender address.
• A link whose destination does not match its displayed text.
• Requests for your password, financial information, security changes, or software installation.
• Spelling errors, urgency, or an unrecognized attachment.^3^

In New Outlook, select the message without following its links, then choose Report > Report phishing.^4^

If you already entered your password through the email

Immediately change the Microsoft account password using Microsoft’s account-recovery process. Also change any other account that uses the same password and review financial activity if payment information was supplied. Microsoft recommends changing associated passwords immediately after a suspected phishing incident.^3^

If the website works but New Outlook does not

That means the problem is limited to the Windows app rather than the MSN mailbox. In New Outlook:

1. Open Settings > Accounts > Email accounts.
2. Remove the affected MSN account.
3. Close Outlook completely.
4. Reopen it and add the account again with the full @msn.com address and current password.^5^

If neither the website nor the app accepts the account, use the sign-in troubleshooter rather than changing mail-server settings; the official sign-in page also provides Microsoft account support when recovery does not resolve it.^2^

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References

1. Help protect your Outlook.com email account | Microsoft Support
2. How to sign in to Outlook.com | Microsoft Support
3. Protect yourself from phishing
4. Phishing and suspicious behavior in Outlook | Microsoft Support
5. It appears a new verion of outlook was installed and I cannot now receive email - Microsoft Q&A