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AlirezaMostafavi-1107 avatar image
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AlirezaMostafavi-1107 asked AlirezaMostafavi-1107 commented

I can't work with azure-kinect-dk at first try!

I have just bought the azure Kinect for my master thesis and I have been trying just to make it work. I tested it on three laptops, but none of them worked. Based on the "set up hardware" section of the below webpage, the front-facing LED of the camera should be turned off after a few seconds. However, it does not happen, so the camera can not be used. The back and front LED are solid white.

https://docs.microsoft.com/en-us/azure/kinect-dk/set-up-azure-kinect-dk

I can not update the firmware of the camera. Moreover, the Azure Kinect Viewer can not recognize the camera. I do not know what to do now. I have searched a lot, but I could not find any solution to this problem. I would appreciate it if you could help me.

azure-kinect-dk
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1 Answer

SatishBoddu-MSFT avatar image
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SatishBoddu-MSFT answered AlirezaMostafavi-1107 commented

Hello @AlirezaMostafavi-1107

Sorry for the inconvenience caused in this matter. Please visit the below help & support pages for further steps.

Please make sure the USB cables are in good condition!

Reset Azure Kinect DK You may encounter a situation in which you have to reset your Azure Kinect DK back to its factory image (for example, if a firmware update didn't install correctly).

Azure Kinect DK device

Get help with a device or sensor functionality, firmware updates, or purchasing options.
You can create a support ticket by using the above link.

Operating environment

Please let us know if you need further help in this matter.


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Hello @SatishBoddu-MSFT

Thank you for your reply. I have checked both the USB cable and adaptor. Both of them work well.

I wanted to reset the azure Kinect and I am following the steps. However, in steps 6 to 9, while I holding the reset button and reconnecting the USB cable, nothing happens. I mean that when I reconnect the USB cable, the power indicator light does not change to amber or blinky white. It remains solid white!

Do you know what is the problem with the Kinect? I have bought it in new condition not used one around a week ago but I couldn't make it work.


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May i know in which country you have purchased this and from which vendor? Do you have the option to replace or return the faulty device?

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I am in Canada and I bought the Kinect from the below webpage

https://www.ebay.ca/itm/384323000572

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