I can't work with azure-kinect-dk at first try!

Alireza Mostafavi 1 Reputation point
2021-11-02T19:41:41.233+00:00

I have just bought the azure Kinect for my master thesis and I have been trying just to make it work. I tested it on three laptops, but none of them worked. Based on the "set up hardware" section of the below webpage, the front-facing LED of the camera should be turned off after a few seconds. However, it does not happen, so the camera can not be used. The back and front LED are solid white.

https://learn.microsoft.com/en-us/azure/kinect-dk/set-up-azure-kinect-dk

I can not update the firmware of the camera. Moreover, the Azure Kinect Viewer can not recognize the camera. I do not know what to do now. I have searched a lot, but I could not find any solution to this problem. I would appreciate it if you could help me.

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
285 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. QuantumCache 20,031 Reputation points
    2021-11-04T22:01:52.543+00:00

    Hello @Alireza Mostafavi

    Sorry for the inconvenience caused in this matter. Please visit the below help & support pages for further steps.

    Please make sure the USB cables are in good condition!

    Reset Azure Kinect DK You may encounter a situation in which you have to reset your Azure Kinect DK back to its factory image (for example, if a firmware update didn't install correctly).

    Azure Kinect DK device

    Get help with a device or sensor functionality, firmware updates, or purchasing options.
    You can create a support ticket by using the above link.

    Operating environment

    Please let us know if you need further help in this matter.