I can't work with azure-kinect-dk at first try!

Alireza Mostafavi 1 Reputation point
2021-11-02T19:41:41.233+00:00

I have just bought the azure Kinect for my master thesis and I have been trying just to make it work. I tested it on three laptops, but none of them worked. Based on the "set up hardware" section of the below webpage, the front-facing LED of the camera should be turned off after a few seconds. However, it does not happen, so the camera can not be used. The back and front LED are solid white.

https://learn.microsoft.com/en-us/azure/kinect-dk/set-up-azure-kinect-dk

I can not update the firmware of the camera. Moreover, the Azure Kinect Viewer can not recognize the camera. I do not know what to do now. I have searched a lot, but I could not find any solution to this problem. I would appreciate it if you could help me.

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
296 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. QuantumCache 20,346 Reputation points
    2021-11-04T22:01:52.543+00:00

    Hello @Alireza Mostafavi

    Sorry for the inconvenience caused in this matter. Please visit the below help & support pages for further steps.

    Please make sure the USB cables are in good condition!

    Reset Azure Kinect DK You may encounter a situation in which you have to reset your Azure Kinect DK back to its factory image (for example, if a firmware update didn't install correctly).

    Azure Kinect DK device

    Get help with a device or sensor functionality, firmware updates, or purchasing options.
    You can create a support ticket by using the above link.

    Operating environment

    Please let us know if you need further help in this matter.


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.