Hello @Alireza Mostafavi
Sorry for the inconvenience caused in this matter. Please visit the below help & support pages for further steps.
Please make sure the USB cables are in good condition!
Reset Azure Kinect DK You may encounter a situation in which you have to reset your Azure Kinect DK back to its factory image (for example, if a firmware update didn't install correctly).
Get help with a device or sensor functionality, firmware updates, or purchasing options.
You can create a support ticket by using the above link.
Please let us know if you need further help in this matter.