Realtek - LAN, Other hardware - Realtek USB GBE Family Controller windows update causes BSOD

Wout Ongena 276 Reputation points
2021-11-13T13:05:36.693+00:00

After installing this windows update:
149038-image.png

Whenever I use the internet my PC gives a BSOD with the following message after a while: DRIVER_IRQL_NOT_LESS_OR_EQUAL.
I can use the internet for a while before a crash and when I do some elements dont get loaded in like youtube thumbnails or some images, when this happenes my webconsole gives the following error: err_ssl_protocol_error

It is also only when I use LAN that this problem occurs, when I use wifi everything seems to work as usual and nothing goes wrong, I am suspecting that this is a driver issue but I dont know what driver to delete or to remove, these are the ones I have, what should I do?
149084-afbeelding-2021-11-13-140342.png

Edit: I can also not seem to remove this update trough the update deletion tool because it does not appear there.
Edit 2: I was using a USB-C docking station for this LAN cable and using the ethernet port on my laptop itself instead of that also works, so now I am thinking that its an usb-c driver ethernet issue just like this person: https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-after-windows-10-last-update/b9684f23-b572-48fd-9e60-cb7f9c68860d

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Docs 15,571 Reputation points
    2021-11-17T01:52:57.163+00:00

    The BSOD bugchecks collected were all 1E and displayed the same misbehaving driver rtux64w10.sys

    Other log bugchecks were D1.

    See if you can find a more recent and older drivers than 2016.

    https://www.realtek.com/en/downloads
    https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

    https://www.catalog.update.microsoft.com/Search.aspx?q=USB%5CVID_0BDA%26PID_8153

    Test the various drivers from Realtek and the Microsoft catalog.

    Consider making free backup images: Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.

    Then update Windows 10:
    https://blogs.windows.com/windowsexperience/2021/11/16/how-to-get-the-windows-10-november-2021-update/
    https://www.youtube.com/watch?v=8B5qthCMv0A
    https://learn.microsoft.com/en-us/windows/release-health/

    https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-21H2
    https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-10-21h2

    Name [00000014] Realtek USB GbE Family Controller
    Adapter Type Ethernet 802.3
    Product Type Realtek USB GbE Family Controller
    Installed Yes
    PNP Device ID USB\VID_0BDA&PID_8153\000031000000
    Last Reset 16/11/2021 12:17
    Index 14
    Service Name rtux64w10
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled Yes
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address ‪34:99:71:DA:74:B7‬
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTUX64W10.SYS (10.7.218.2016, 346,31 KB (354.624 bytes), 7/08/2016 16:21)

    rtux64w10 Realtek USB FE/GbE NIC Family Windows 10 64-bit Driver c:\windows\system32\drivers\rtux64w10.sys

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2 additional answers

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  1. Anonymous
    2021-11-13T15:09:32.283+00:00

    A better option may be to go to the laptop manufacturer's site for the latest ROM bios, firmware, chipset and driver support packs.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  2. Docs 15,571 Reputation points
    2021-11-13T20:29:03.553+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    Before running the log collector please use English as the default language so that files can be scanned and read.

    https://www.tenforums.com/tutorials/3813-add-remove-change-display-language-windows-10-a.html
    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html

    https://www.windowsq.com/t/bsod-posting-instructions.17/
    https://www.windowsq.com/resources/v2-log-collector.8/
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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    1 person found this answer helpful.

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