Purchase issue

Richfield Library 21 Reputation points
2021-11-22T19:37:08.543+00:00

Hi there we just recently purchased the latest update and when I went to load it it made me sign in under a different account through microsoft so we now have 2 new account on here and nothing updated per our original account. Which I am emailing from now.

Our account is under: richdislib@Stuff .com
The others created were: richfieldlibrary@Richfieldlibrary.onmicrosoft.com and richfieldlibrary@richfielddistrictlibrary.onmicrosoft.com I believe I am not sure the second one is correct if it isn't then it would probably be richfielddistrctlibrary@richfieldlibrary.onmicrosoft.com still not totally sure.

Thank you for any help you can give me. I want to delete the new ones made and update the original account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.1K Reputation points MVP
    2021-11-22T19:41:24.84+00:00

    You'll need to contact them directly about this
    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  2. Richfield Library 21 Reputation points
    2021-11-22T19:47:41.797+00:00

    Thank you very much. I wasn't able to find a good link to get through. Thanks

    1 person found this answer helpful.

  3. Richfield Library 21 Reputation points
    2021-11-23T19:50:13.08+00:00

    Not yet! I have opened a case with them online but haven't heard back!

    1 person found this answer helpful.

  4. Richfield Library 21 Reputation points
    2021-11-23T19:53:01.617+00:00

    Thank you!

    1 person found this answer helpful.

  5. Richfield Library 21 Reputation points
    2021-11-24T18:27:09.843+00:00

    I haven't heard a thing!!!!!

    1 person found this answer helpful.