Purchase issue

Richfield Library 21 Reputation points
2021-11-22T19:37:08.543+00:00

Hi there we just recently purchased the latest update and when I went to load it it made me sign in under a different account through microsoft so we now have 2 new account on here and nothing updated per our original account. Which I am emailing from now.

Our account is under: richdislib@Stuff .com
The others created were: richfieldlibrary@Richfieldlibrary.onmicrosoft.com and richfieldlibrary@richfielddistrictlibrary.onmicrosoft.com I believe I am not sure the second one is correct if it isn't then it would probably be richfielddistrctlibrary@richfieldlibrary.onmicrosoft.com still not totally sure.

Thank you for any help you can give me. I want to delete the new ones made and update the original account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP
    2021-11-24T21:16:31.55+00:00

    You can also use the Get Help App to chat with an agent.
    https://support.microsoft.com/en-us/assist?ocid=SMC-4051701-Top1

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. Richfield Library 21 Reputation points
    2021-11-24T21:14:25.063+00:00

    I called and was on hold for over an hour and their system hung up on me! Ugh! I am now holding again!

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