Purchase issue

Richfield Library 21 Reputation points

Hi there we just recently purchased the latest update and when I went to load it it made me sign in under a different account through microsoft so we now have 2 new account on here and nothing updated per our original account. Which I am emailing from now.

Our account is under: richdislib@Stuff .com
The others created were: richfieldlibrary@Richfieldlibrary.onmicrosoft.com and richfieldlibrary@richfielddistrictlibrary.onmicrosoft.com I believe I am not sure the second one is correct if it isn't then it would probably be richfielddistrctlibrary@richfieldlibrary.onmicrosoft.com still not totally sure.

Thank you for any help you can give me. I want to delete the new ones made and update the original account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP

    You can also use the Get Help App to chat with an agent.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  2. Richfield Library 21 Reputation points

    I called and was on hold for over an hour and their system hung up on me! Ugh! I am now holding again!

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