Microsoft Teams
A Microsoft customizable chat-based workspace.
10,456 questions
exact same issue... constantly
Intermittent teams image issue
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 12%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
IBN
4,416
Reputation points
Images displayed on Teams will fail to show up in chats between users.
The issue is intermittent, so you may click on a image and it will load up initially but if you close it a few times or more, you will find either on the 3rd, 5th or 7th attempt to open the file, it will fail to open and displays a blank screen (attached a screenshot - please see this attached to the ticket).
If I click on another chat the display will return and I would have to go back to the original chat and try and reload the image and hope that it doesn't go blank.
In order to troubleshoot the following steps have been carried out:
1) Restart my machine and retry - same issue.
2) Sign out from Teams and close Teams and reload the application - same issue.
3) Check for updates - same issue.
4) Uninstall and reinstall teams - same issue.
5) Closed Teams and cleared the teams cache from %appdata%/Microsoft/Teams - same issue.
6) Ticket the option for Disable GPU hardware acceleration (requires restarting Teams), restarted Teams - same issue.
7) Tried to change file open preference setting to desktop app - same issue
I'm able to replicate this issue across another machine and I've experienced this issue on following versions of teams: 1.4.00.32167 (64-bit) 1.4.00.29469 (64-bit)
Please can I request some assistance?
Microsoft Teams
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 77%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lai, Wilson 1 Reputation point2021-11-25T07:12:06.217+00:00 I have the same issue, clearing the cache usually works for me for 2-3 days then the issue comes back again.
it feels like whatever built in service Teams is using is to open the image file fails to run. the zoom in or out function & close button does not appear and just shows an empty frame
"AppInfo.ClientType": "desktop",
"AppInfo.DesktopVersion": "27/1.4.00.31569",
"AppInfo.VersionNew": "27/1.0.0.2021110127,1.4.00.31569",
"clientVersion": "27/1.0.0.2021110127", -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Morgan 1 Reputation point2021-11-26T12:26:49.66+00:00 I am on the same version and also get the issue intermittently but if you repeatably view the same image it occurs between 1-10 tries, the work around is opening the chat in a pop-out window which doesn't seem to have the issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Ken Samuel Kyllingmark 41 Reputation points2021-12-30T19:12:04.903+00:00 That’s actually so helpful; I tried that and it seems to work consistently. Just wish MS would get their act in gear and fix the root issue though.
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Ken Samuel Kyllingmark 41 Reputation points
2021-12-30T19:30:57.427+00:00 Someone on Reddit said that if you right‐click on the image first, then left‐click on the image, ignoring the context menu, it will load consistently. I tried it and it seems to work for me.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 31%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JMS 1 Reputation point2022-01-24T20:06:15.807+00:00 I have the same issue. The only way I can get an image to open consistently is to pop out chat window and open image in there.
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IBN 4,416 Reputation points
2022-01-27T11:21:37.777+00:00 Hello i need your help on this issue.
Can't schedule Teams meeting on Outlook:
Please click the below to check the issue. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 21%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
GSGSGS 56 Reputation points2022-03-02T10:42:19.26+00:00 Microsoft Support has informed me that this is a known bug and that the following page should be updated once it is resolved.
https://feedbackportal.microsoft.com/feedback/idea/8defabc8-1a99-ec11-b401-002248312b6b
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15 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 82%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Greg 36 Reputation points2021-12-29T21:03:57.467+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 56.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENE%3C/text%3E%3C/svg%3E)
Nicholas Estrada 1 Reputation point2022-02-23T18:06:25.66+00:00 Seriously. Constantly.... for over a year now. This is laughable and whoever's in charge of this project should be embarrassed and ashamed.
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Richard Hay 1,341 Reputation points Microsoft Employee2022-02-23T20:12:46.067+00:00 The Teams team has a fix in internal testing as of a couple of weeks ago.
Updates over here in this other thread:
Thanks.
Rich
Community Manager
Microsoft Q&A
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 76%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alex Necula 26 Reputation points2022-01-05T09:07:31.697+00:00 Same issue here. It's been months since this problem started.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 65%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Daniel Ruiz 21 Reputation points2022-01-05T12:38:25.65+00:00 Same annoying issue since several months ago. Fix it.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 45%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jeronimo Cascales 16 Reputation points2022-01-05T13:07:46.93+00:00 All days with the same problem here.
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Richard Hay 1,341 Reputation points Microsoft Employee
2022-01-07T18:22:11.42+00:00 Thanks for sharing about this issue in Microsoft Teams. It is currently listed in their feedback portal at:
https://feedbackportal.microsoft.com/feedback/idea/498e9a07-b847-ec11-a819-6045bd7bfb94
I recommend heading there and providing your input along with your upvotes so the team can begin to see the scope of the issue.
Thanks for the feedback.
Rich
Community Manager
Microsoft Q&A