Intermittent teams image issue

IBN 4,316 Reputation points
2021-11-24T10:55:41.593+00:00

Images displayed on Teams will fail to show up in chats between users.

The issue is intermittent, so you may click on a image and it will load up initially but if you close it a few times or more, you will find either on the 3rd, 5th or 7th attempt to open the file, it will fail to open and displays a blank screen (attached a screenshot - please see this attached to the ticket).

If I click on another chat the display will return and I would have to go back to the original chat and try and reload the image and hope that it doesn't go blank.

In order to troubleshoot the following steps have been carried out:

1) Restart my machine and retry - same issue.
2) Sign out from Teams and close Teams and reload the application - same issue.
3) Check for updates - same issue.
4) Uninstall and reinstall teams - same issue.
5) Closed Teams and cleared the teams cache from %appdata%/Microsoft/Teams - same issue.
6) Ticket the option for Disable GPU hardware acceleration (requires restarting Teams), restarted Teams - same issue.
7) Tried to change file open preference setting to desktop app - same issue

I'm able to replicate this issue across another machine and I've experienced this issue on following versions of teams: 1.4.00.32167 (64-bit) 1.4.00.29469 (64-bit)

Please can I request some assistance?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
8,724 questions
{count} votes

15 answers

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  1. Greg 36 Reputation points
    2021-12-29T21:03:57.467+00:00

    exact same issue... constantly

    7 people found this answer helpful.

  2. Alex Necula 26 Reputation points
    2022-01-05T09:07:31.697+00:00

    Same issue here. It's been months since this problem started.

    5 people found this answer helpful.
    0 comments No comments

  3. Daniel Ruiz 21 Reputation points
    2022-01-05T12:38:25.65+00:00

    Same annoying issue since several months ago. Fix it.

    4 people found this answer helpful.
    0 comments No comments

  4. Jeronimo Cascales 16 Reputation points
    2022-01-05T13:07:46.93+00:00

    All days with the same problem here.

    3 people found this answer helpful.
    0 comments No comments

  5. Richard Hay 1,216 Reputation points Microsoft Employee
    2022-01-07T18:22:11.42+00:00

    Thanks for sharing about this issue in Microsoft Teams. It is currently listed in their feedback portal at:

    https://feedbackportal.microsoft.com/feedback/idea/498e9a07-b847-ec11-a819-6045bd7bfb94

    I recommend heading there and providing your input along with your upvotes so the team can begin to see the scope of the issue.

    Thanks for the feedback.

    Rich
    Community Manager
    Microsoft Q&A

    3 people found this answer helpful.
    0 comments No comments