Intermittent teams image issue

asked 2021-11-24T10:55:41.593+00:00
IBN 3,961 Reputation points

Images displayed on Teams will fail to show up in chats between users.

The issue is intermittent, so you may click on a image and it will load up initially but if you close it a few times or more, you will find either on the 3rd, 5th or 7th attempt to open the file, it will fail to open and displays a blank screen (attached a screenshot - please see this attached to the ticket).

If I click on another chat the display will return and I would have to go back to the original chat and try and reload the image and hope that it doesn't go blank.

In order to troubleshoot the following steps have been carried out:

1) Restart my machine and retry - same issue.
2) Sign out from Teams and close Teams and reload the application - same issue.
3) Check for updates - same issue.
4) Uninstall and reinstall teams - same issue.
5) Closed Teams and cleared the teams cache from %appdata%/Microsoft/Teams - same issue.
6) Ticket the option for Disable GPU hardware acceleration (requires restarting Teams), restarted Teams - same issue.
7) Tried to change file open preference setting to desktop app - same issue

I'm able to replicate this issue across another machine and I've experienced this issue on following versions of teams: 1.4.00.32167 (64-bit) 1.4.00.29469 (64-bit)

Please can I request some assistance?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
5,274 questions
{count} votes

15 answers

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  1. answered 2021-12-29T21:03:57.467+00:00
    Greg 36 Reputation points

    exact same issue... constantly


  2. answered 2022-01-05T09:07:31.697+00:00
    Alex Necula 26 Reputation points

    Same issue here. It's been months since this problem started.

    No comments

  3. answered 2022-01-05T12:38:25.65+00:00
    Daniel Ruiz 21 Reputation points

    Same annoying issue since several months ago. Fix it.

    No comments

  4. answered 2022-01-05T13:07:46.93+00:00
    Jeronimo Cascales 16 Reputation points

    All days with the same problem here.

    No comments

  5. answered 2022-01-05T16:10:21.75+00:00
    Matt Philmon 11 Reputation points

    Most of our team has the same issue now for months. Please fix this or give me the ability to access web controls (I cannot install Developer Preview)

    No comments