Intermittent teams image issue

IBN 4,331 Reputation points
2021-11-24T10:55:41.593+00:00

Images displayed on Teams will fail to show up in chats between users.

The issue is intermittent, so you may click on a image and it will load up initially but if you close it a few times or more, you will find either on the 3rd, 5th or 7th attempt to open the file, it will fail to open and displays a blank screen (attached a screenshot - please see this attached to the ticket).

If I click on another chat the display will return and I would have to go back to the original chat and try and reload the image and hope that it doesn't go blank.

In order to troubleshoot the following steps have been carried out:

1) Restart my machine and retry - same issue.
2) Sign out from Teams and close Teams and reload the application - same issue.
3) Check for updates - same issue.
4) Uninstall and reinstall teams - same issue.
5) Closed Teams and cleared the teams cache from %appdata%/Microsoft/Teams - same issue.
6) Ticket the option for Disable GPU hardware acceleration (requires restarting Teams), restarted Teams - same issue.
7) Tried to change file open preference setting to desktop app - same issue

I'm able to replicate this issue across another machine and I've experienced this issue on following versions of teams: 1.4.00.32167 (64-bit) 1.4.00.29469 (64-bit)

Please can I request some assistance?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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15 answers

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  1. Matt Philmon 11 Reputation points
    2022-01-05T16:10:21.75+00:00

    Most of our team has the same issue now for months. Please fix this or give me the ability to access web controls (I cannot install Developer Preview)

    2 people found this answer helpful.
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  2. Casey Worth 11 Reputation points
    2022-01-11T15:16:55.313+00:00

    We have same issue. This needs to be resolved it is making collaboration more difficult than it needs to be.

    2 people found this answer helpful.
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  3. James Keeling 6 Reputation points
    2022-01-06T18:49:26.38+00:00

    I just wanted to add on that our team here in Chandler, AZ is experiencing the same issue with images. I am currently on Teams Version 1.4.00.32771.

    Here is a screen capture of the issue (seeing the mouse cursor is a bit hit or miss capturing with ShareX). In this particular instance, it took 2-3 tries for it to occur. But often times, images can all-out fail all day.

    https://aerospecinc-my.sharepoint.com/:v:/p/jkeeling/EarvMZLnLyROu51PNz7dGMUBT0qg6ppOMDuUAXMP9RM1pQ?e=whKbUb

    (Thanks for the pop-out work-around, though! That actually seems to work well in a pinch.)

    1 person found this answer helpful.
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  4. Matt Shumway 6 Reputation points
    2022-01-07T17:48:12.953+00:00

    Same issue here. Really annoying. I did find that the workaround described above does work though. If you right click the image, you get a menu with one item that comes up, Copy Image. Instead of clicking that, just left click the image itself again, and it works fine.

    1 person found this answer helpful.
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  5. Zach Leonard 6 Reputation points
    2022-01-26T17:43:25.133+00:00

    Same issue here, it makes interacting with images on Teams an absolute pain.

    1 person found this answer helpful.
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