I reset my phone and all data in authenticator app wa deleted

Question

I reset my phone and all data in authenticator app was deleted.
I remember that i creat a backup from authenticator app but i cant restor my data.
Please help me to restore my data .
I turned on sync account in app but nothing has happened.

Answer 1

Hello @younes omidi ,

Welcome to the MS Q&A forum. My apologizes for the delayed response. I am posting my answer in case if someone else will come around your post while troubleshooting the similar problem in the future.

Below additional steps what could be used if you have a new mobile device, you'll need to set it up to work with two-factor verification. This is a multi-step solution:

If you have a new mobile device, you'll need to set it up to work with two-factor verification. This is a multi-step solution:

1. Set up your device to work with your account by following the steps in the Set up my account for two-step verification article.
2. Update your account and device information in the Additional security verification page. Perform the update by deleting your old device and adding your new one. For more information, see the Manage your two-factor verification method settings article.

Optional steps:

3. Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app article.
4. Turn on two-factor verification for your trusted devices by following the steps in the Turn on two-factor verification prompts on a trusted device section of the Manage your two-factor verification method settings article.

You could find more information and troubleshooting scenarios by following this link.

Hope above answers your questions and concerns.

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Sincerely,
Olga Os