Share via

Getting "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application" error.

B B 206 Reputation points
2021-12-31T20:29:52.23+00:00

Good afternoon:

Any time I try to go to security.microsoft.com or compliance.microsoft.com and log in, I'm greeted with a "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application" error. The same account credentials log me into portal.azure.com and office.com just fine.

Microsoft Defender for Cloud
Microsoft Defender for Cloud
An Azure service that provides threat protection for workloads running in Azure, on-premises, and in other clouds. Previously known as Azure Security Center and Azure Defender.
1,402 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
22,048 questions

15 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Norbert Kett 6 Reputation points
    2022-09-15T17:25:31.357+00:00

    hello,

    i have the same issue:

    "Selected user account does not exist in tenant 'Microsoft' and cannot access the application '1f32efd1-9f07-4ad5-afe7-1e19efc74cbf' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

    i would like to access the id@alfonso1999 developer program page. until yesterday it worked. then suddenly not working. i didn't change anything.

    who can fix this?

    1 person found this answer helpful.
    0 comments
  2. PHDGroup 6 Reputation points
    2022-09-22T08:22:15.12+00:00

    I am having the same issue when trying to use power automate to set up a flow using MS forms, and I need to sign in. I sign in to the same account I have used for MS account which I used to setup power automate as well. I don't know what I would have this issue. How do I solve this?

    1 person found this answer helpful.
  3. VipulSparsh-MSFT 16,271 Reputation points Microsoft Employee
    2022-01-03T05:36:35.513+00:00

    @B B Thanks for reaching out. We would need the account information to investigate further.
    Is that an external account or a Microsoft account (live.com, hotmail.com) as sometimes the same email ID for MS account and work account may cause this type of issues ?

  4. Andrea Chao 1 Reputation point
    2022-08-25T22:25:47.35+00:00

    Hi @VipulSparsh-MSFT @JamesTran-MSFT ,

    Hope all is well! I have similar issue with sign in to Azure portal and not sure where else I could turn to at the moment so any advise is appreciated.

    I'm receiving billing charge (Invoice number: G013676492) from Azure, not a big amount but since I'm not using Azure products at all I want to see for more detail. I'm not able to sign in due to the following message:

    Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

    I don't have any organization account, just my personal one. Tried calling support team for assistance but no use. Please please help.

    Thanks in advance! Please let me know if there's anything I can do from my end.
    Andrea

  5. CRISTIAN HERNANDEZ 11 Reputation points
    2022-10-19T13:40:09.853+00:00

    Any update on this?? Im facing similar error when log in into Azure portal 

      "errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'xxxxxx'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.,
    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.