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Getting "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application" error.

B B 206 Reputation points
2021-12-31T20:29:52.23+00:00

Good afternoon:

Any time I try to go to security.microsoft.com or compliance.microsoft.com and log in, I'm greeted with a "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application" error. The same account credentials log me into portal.azure.com and office.com just fine.

Microsoft Defender for Cloud
Microsoft Defender for Cloud
An Azure service that provides threat protection for workloads running in Azure, on-premises, and in other clouds. Previously known as Azure Security Center and Azure Defender.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Laurie Stearn 91 Reputation points
    2023-04-07T13:57:27.1066667+00:00

    The experience here is with a problem account in the soon to be decommissioned Teams Free (Classic) App, where after adding in the MS Support App, and generating a query, and locating the Sign in to contact Support button below. teamshelp

    Clicking it gets the login box in the browser with the error. The above suggestion to use Azure Portal should help : https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

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  2. Jim Kowalczyk 0 Reputation points
    2023-04-30T23:02:59.3166667+00:00

    I am having the same problem on my Mac. I am signed in (as is obvious by my post here), but I keep getting the error when I try to log in to Teams. I cannot connect to a Teams invitation sent by a 3rd party, either. This is ridiculous. I never have such problems with Zoom.

    Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

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  3. Kerry Lowlett 0 Reputation points
    2023-05-04T06:03:51.6766667+00:00

    I have just signed up for Teams and am getting the same error message. I have a valid Microsoft 365 Personal account and downloaded the Teams app. Do I need to do something in addition to that?

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  5. Brian Brown 0 Reputation points
    2024-08-21T15:01:09.3533333+00:00

    I had an excellent MSFT support technician help me out with this problem. The advice we've all heard - that you, as a Global Admin, must create an external user and make them a Global Admin - is not correct. You must instead, as a "Global Admin", create an internal user and make them a Global Admin. That Global Admin user should have the access that you, as the sole owner of your own Azure subscription, and supposed "Global Admin", do not have. Note my very selective use of quotes.

    I asked the technician why this Byzantine circus was necessary, and he explained that, for most purposes, the owner is a "User" and not a Guest. However, in some dark, weird, way, this is not entirely correct. Owners are actually Guests with most "User" privileges. Yes, if you look up your user account, it plainly says "User". And I'm telling you that's not entirely true.

    So now the workaround makes sense. We make ourselves "Global Admin", create a user as a real, bona fide Global Admin, and use them to log into these websites. Call it "security by obscurity" if you're feeling cynical.

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