How make a shared mailbox a default for outgoing emails?

Cloud_Geek_82 806 Reputation points
2022-01-11T01:14:37.777+00:00

Hi guys,

There is a company where reception desk team has their personal email accounts + a shared one reception@.
I was requested to set the shared mailbox address to be default for outgoing emails.
I licensed that shared mailbox, set as additional mailbox in Outlook profile and made it default.

163678-reception-default-1.jpg

163728-reception-default-2.jpg

However, it is default only when that shared mailbox is active in Outlook.
(When I say "that shared mailbox is active" it means I clicked on that shared mailbox in Outlook before clicking New Email).

Is it by design?
If yes then what can be done to make reception@ to be default for outgoing emails regardless of which mailbox is active in Outlook at any time?

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  1. ChristyZhang-MSFT 20,831 Reputation points Microsoft Vendor
    2022-01-11T06:49:46.803+00:00

    Hi @Cloud_Geek_82 ,

    Welcome to our forum!

    According to your description, I noticed that you have set the licensed shared mailbox as additional mailbox in Outlook profile and made it as default account. As I know, to make it to be default for outgoing emails, you need to select the "Always use the default account when composing new messages" option via File > Options > Mail>Under Send Messages.

    163812-6.png

    In this way, no matter whether you select the default account before creating a new email, the "From" field in the new email will display the account by default.

    Hope to help you!

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  1. Yousuf Bhagat 0 Reputation points
    2023-08-11T19:35:47.7766667+00:00

    Just got this resolved .

    Add the shared mailbox in outlook ( skip the name & password just type in the email address of shared mailbox ).

    When it asks for password, click sign in with a different account and select the main user account.

    once added, make it the default account.

    Go to Options --> Mail --> Always use the default account when composing new messages.

    User's image

  2. Yousuf Bhagat 0 Reputation points
    2023-09-07T20:20:16.2766667+00:00

    Have you tried creating a new mail profile ?

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