Adding my user account as Guest user in Azure Active Directory

story2022 1 Reputation point


When trying to add Teams add-on to Google calendar, I receive the following error message:

AADSTS50020: User account * Email address is removed for privacy *' from identity provider '' does not exist in tenant 'Microsoft Services' and cannot access the application '7969c887-ba98-48bb-8832-6c9239929d7c'(Microsoft Teams meeting add-on for Google Workspace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

From the following post, it suggests "To check this: Go to Azure Active Directory portal > Users > Check you are added as a guest user or if you are not there, ask them to added your user account as Guest user and then check the result."

Could anyone help with this? Add "new guest user" option is not available in my Azure Active Directory. And it does not allow me to create a new support request in Azure website either. Thanks in advance.

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Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. AmanpreetSingh-MSFT 56,301 Reputation points

    Hi @story2022 • Thank you for reaching out.

    The add "new guest user" option might be unavailable due to:

    1) The "Guest invite restrictions" setting under Azure AD > User Settings > External users > Manage external collaboration settings is configured with either 3rd or 4th option, as highlighted below:


    2) If it is set to 3rd option, make sure that any of the admin roles mentioned below are assigned to your user account.

    • Guest Inviter
    • User Administrator
    • Global Administrator

    If it is set to 4th option, you need to contact the global administrator of your tenant to change this setting.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

  2. Rafael da Rocha 5,076 Reputation points

    Make sure your user has a role that allows invitation of guests, and that guest users are enabled tenant wide