Hi @story2022 • Thank you for reaching out.
The add "new guest user" option might be unavailable due to:
1) The "Guest invite restrictions" setting under Azure AD > User Settings > External users > Manage external collaboration settings is configured with either 3rd or 4th option, as highlighted below:
2) If it is set to 3rd option, make sure that any of the admin roles mentioned below are assigned to your user account.
- Guest Inviter
- User Administrator
- Global Administrator
If it is set to 4th option, you need to contact the global administrator of your tenant to change this setting.
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@story2022 · Did you create the Azure account using the same Gmail ID? Do you get an option to add New User? You can try creating a new member user and during creation, you can select Global Administrator role for the user under the Groups and roles section.
If you are able to create a member user, you can try logging in with the new user and check the above settings.
If you are unable to create a member user account as well, check which email ID was used to create the Azure Account and sign in to Azure portal using that email address.
Note: The service connection error can be a temporary error or could be due to the firewall/proxy device in your network blocking access to required endpoints. You can try from a different machine in a different network e.g., Azure VM.
Yes, I created the Azure account using the same Gmail ID. The option to add New User is greyed out.
when I click on "All Groups", it says "Insufficient privileges to complete the operation".
@story2022 The creator of Azure Account by default gets global admin access. Could you please check if you are connected to the right directory by clicking on the settings icon, highlighted below:
If you are connected to a different directory, click on the switch directory button next to the correct directory.
No directories found
@story2022 Looks like you don't have access to any tenant and you are by default getting connected to the Microsoft Services tenant. Can you confirm if you navigate to Azure Portal > Azure Active Directory > Overview page and check if the tenant ID is f8cdef31-a31e-4b4a-93e4-5f571e91255a. If that is the case, it is expected and you need to either create a free Azure account via https://azure.microsoft.com/en-us/free/ or ask someone to first add your Gmail account as a guest user to their tenant.
@story2022 Just checking if you had a chance to test it out.
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Make sure your user has a role that allows invitation of guests, and that guest users are enabled tenant wide
Do you you have access to change these settings?
Please make sure you are log in to new Azure Portal by using the account with Global Administrator permission for Azure AD. In this forum, it shows two ways for your reference.
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Hi Jimmy, thanks for your comment. I used the Gmail account (the one I want to add Microsoft Teams to its calendar) to register Azure AD yesterday. It is the only account I have for Azure AD. That Gmail account does not belong to any organization or domains. It is a newly registered account for Azure AD. So, how to make sure that the account can have Global Administrator permission? Thanks.
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