Windows 11 upgrade error

AStath 21 Reputation points
2022-01-20T15:03:42.907+00:00

Good afternoon,

For the last couple of days I have been trying to upgrade from Windows 10 to windows 11 without success. To begin with I have tried with the Update Assistant. Around 82% completion a message pops out stating below:

"This PC can't be upgraded to this version of Windows.
Your PC has hardware that isn't ready for this version of Windows. Windows Update will automatically offer you this version of Windows once the issue has been resolved."

I have used Windows upgrade assistant since the upgrade was not provided through windows update service. Same applies when trying to update via mounting the ISO. After searching online I found out that a user solved this by enabling Windows Insider Program and setting it to beta channel so I did the same and indeed windows update downloaded the needed upgrade only to have the same results as above around 35% of the installation.

I have already run PC Health check and of course finds my system capable of running windows 11 (intel i9, 64GB RAM, Asus Z490 with secure boot and TPM 2.0 enabled).

What I'm interested in is to find out more info about the claimed hardware incompatibility. Is there a way to get more info over this issue?

Many thanks,

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Docs 13,091 Reputation points
    2022-01-20T17:50:28.36+00:00

    Please run and post images and/or share links using one drive, drop box, or google drive:

    a) setupdaig:
    https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    b) https://aka.ms/GetPCHealthCheckApp

    https://www.microsoft.com/en-us/windows/windows-11-specifications#table1
    https://www.microsoft.com/en-us/windows/windows-11-specifications#table2
    https://learn.microsoft.com/en-us/windows-hardware/design/minimum/windows-processor-requirements
    https://learn.microsoft.com/en-us/windows/security/information-protection/tpm/trusted-platform-module-overview
    https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c

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  2. Docs 13,091 Reputation points
    2022-01-20T23:00:57.857+00:00

    When running setupdiag please include all of the generated files in a share link.
    Please use one drive, drop box, or google drive.

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

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  3. Docs 13,091 Reputation points
    2022-01-22T02:38:06.797+00:00

    Please uninstall ESET using the applicable uninstall tool:

    https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool
    https://www.eset.com/int/support/av-remover/

    List any of these installed or recently uninstalled non-Microsoft software:
    a) antivirus
    b) firewall
    c) drive encryption

    After uninstalling ESET place the computer in clean boot and perform an in place upgrade repair.

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html

    https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

    https://www.microsoft.com/software-download/windows11

    If the upgrade works your set.

    If the upgrade fails then perform the following steps:

    Run:

    a) setupdiag and post a share link into the newest post (include all collected files)

    https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    b) the V2 log collector

    https://www.tenforums.com/attachments/bsod-crashes-debugging/356354d1641275045-post-problem-reports-here-batch-files-use-bsod-debugging-v2-log-collector.zip
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
    https://www.elevenforum.com/resources/v2-log-collector.1/

    c)Tuneup plus: https://www.tenforums.com/attachments/bsod-crashes-debugging/357096d1642080178-batch-files-use-bsod-debugging-tuneup_plus_log.zip

    d) Upgrade failure info: https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

    For share links please use one drive, drop box, or google drive.

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  4. Docs 13,091 Reputation points
    2022-01-22T15:19:05.83+00:00

    Once ESET is uninstalled > perform an in place upgrade repair > if it fails post share links for these log files:

    a) setupdiag
    b) V2
    c) tuneupplus
    d) upgrade failure info

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    Please remember to vote and to mark the replies as answers if they help.

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    Propose as answer = answered the question

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  5. Docs 13,091 Reputation points
    2022-01-22T15:24:37.703+00:00

    Please place the share links for the newest log files into the newest post so that they are easy to find.