Windows 11 upgrade error

Question

Good afternoon,

For the last couple of days I have been trying to upgrade from Windows 10 to windows 11 without success. To begin with I have tried with the Update Assistant. Around 82% completion a message pops out stating below:

"This PC can't be upgraded to this version of Windows.
Your PC has hardware that isn't ready for this version of Windows. Windows Update will automatically offer you this version of Windows once the issue has been resolved."

I have used Windows upgrade assistant since the upgrade was not provided through windows update service. Same applies when trying to update via mounting the ISO. After searching online I found out that a user solved this by enabling Windows Insider Program and setting it to beta channel so I did the same and indeed windows update downloaded the needed upgrade only to have the same results as above around 35% of the installation.

I have already run PC Health check and of course finds my system capable of running windows 11 (intel i9, 64GB RAM, Asus Z490 with secure boot and TPM 2.0 enabled).

What I'm interested in is to find out more info about the claimed hardware incompatibility. Is there a way to get more info over this issue?

Many thanks,

Answer 1

Please run and post images and/or share links using one drive, drop box, or google drive:

a) setupdaig:
https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

b) https://aka.ms/GetPCHealthCheckApp

https://www.microsoft.com/en-us/windows/windows-11-specifications#table1
https://www.microsoft.com/en-us/windows/windows-11-specifications#table2
https://learn.microsoft.com/en-us/windows-hardware/design/minimum/windows-processor-requirements
https://learn.microsoft.com/en-us/windows/security/information-protection/tpm/trusted-platform-module-overview
https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c

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Answer 2

When running setupdiag please include all of the generated files in a share link.
Please use one drive, drop box, or google drive.

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Answer 3

Please uninstall ESET using the applicable uninstall tool:

https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool
https://www.eset.com/int/support/av-remover/

List any of these installed or recently uninstalled non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

After uninstalling ESET place the computer in clean boot and perform an in place upgrade repair.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

https://www.microsoft.com/software-download/windows11

If the upgrade works your set.

If the upgrade fails then perform the following steps:

Run:

a) setupdiag and post a share link into the newest post (include all collected files)

https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

b) the V2 log collector

https://www.tenforums.com/attachments/bsod-crashes-debugging/356354d1641275045-post-problem-reports-here-batch-files-use-bsod-debugging-v2-log-collector.zip
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
https://www.elevenforum.com/resources/v2-log-collector.1/

c)Tuneup plus: https://www.tenforums.com/attachments/bsod-crashes-debugging/357096d1642080178-batch-files-use-bsod-debugging-tuneup_plus_log.zip

d) Upgrade failure info: https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

For share links please use one drive, drop box, or google drive.

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Answer 4

Once ESET is uninstalled > perform an in place upgrade repair > if it fails post share links for these log files:

a) setupdiag
b) V2
c) tuneupplus
d) upgrade failure info

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Answer 5

Please place the share links for the newest log files into the newest post so that they are easy to find.