Why do removal of columns in Office 365 Outlook not stick?

Question

I have this issue where I remove the mentions column and shortly thereafter, it returns. It could be mins, hrs, or right away when it returns. Sometimes I can just click on another folder and then come back to my inbox and it is back. How can this column be removed and not return on its own?

Answer 1

Hi @Robert Hammond ,

Welcome to our forum!

From your description, you want to remove the Mention column, right?

Firstly, go to a folder such as your Inbox and right-click the Mention column, select remove this column.

Next, go to the View tab > Change View > Apply Current View to Other Mail Folders

If this doesn't help, please provide detailed information that we can do more troubleshooting:

• What detailed version are you using (File > Office Account > About Outlook)? Please check your version and upgrade it to the latest (File > Office Account > Update Options > Update Now).

If the issue continues, try to create a new profile and re-add your account and follow the steps I provided above to make the view setup to test.

To create a new profile, go to Control Pane > Mail > Show profiles > Add

Hope above can help you!

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Answer 2

Hi @Robert Hammond ，

Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that The question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Activating lagged copies - Summary]

Issue Symptom:
In Outlook's view, after removing a column, when switching to another folder and coming back, the column appears again.

Solution:
Create a new Windows profile.

You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!

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If an Answer is helpful, please click "Accept Answer" and upvote it.

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