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Outlook 2019 C2R crashes when I try to manage Rules and Warnings

Jos de Vries 96 Reputation points
2020-08-25T13:14:01.487+00:00

Hi All,

After Office 2019 C2R updated itself from version 16.0.12827.20470 to the latest version, Outlook 2019 crashes on several Windows 10 Pro PC's when I select Rules -> Manage Rules and Warnings. When I restore Outlook back to the previous version 16.0.12827.20470 I can edit and add rules without any problem.
Restoring to the previous version is done through the command officec2rclient.exe /update user updatetoversion=16.0.12827.20470

I have searched the internet for this issue quite some time now, but although it is mentioned a couple of times, there seems to be no solution to resolve this.

On one of the PC's I have already tried a lot to solve this, including repairing office, creating a new profile but none of them resolved this rules issue.
I use several POP3 and IMAP accounts as well as quite a lot of rules.

I have attached a screenshot of the viewer for diagnostic information regarding the crash, maybe that will put somebody on the right track.
Does anyone have seen this issue before and (even better) knows a solution for this issue?

I would really appreciate help with this.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Jos de Vries 96 Reputation points
    2021-03-05T08:02:38.167+00:00

    Thanks everybody for sharing all their efforts and findings to figure out why Outlook 2019 was crashing when editing rules.

    Based on the acknowledge of the fix by several users, that were facing this issue, we can now safely say that Microsoft solved this problem starting with Outlook version 2102 build 13801.20266

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  1. Francois Villon 1 Reputation point
    2020-11-26T18:38:40.997+00:00

    43111-crash.png

    I hope that the French Locale is still understandable. Sorry for that.

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  2. L P 1 Reputation point
    2021-01-05T09:39:14.483+00:00

    Hi, a good work around is to launch the outlook 2019 in safe mode and do the changes in the rules, it worked for me, it was crashing in the normal mode.
    Hope it helped.

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  3. Bob Zeidman 1 Reputation point
    2021-01-08T07:38:58.737+00:00

    Safe mode didn't work for me. It still crashes.

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  4. B Levy 1 Reputation point
    2021-02-10T02:15:19.093+00:00

    I have been having this problem for 6 months - looked at it some more today and tried some of the solutions listed including safe mode, but nothing worked for me. I am still at version 12827.20470 with updates-disabled

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