I've lost access to Microsoft authenticator app

Question

Hi
I've lost access to my Microsoft authenticator app after resetting my phone and now every sign in options (for microsoft 365 cloud pc) are related to the app.
I can't log in to my account for removing MFA and I'm the only user of that.
I've tried changing password but there isn't any change.
Please help me to sign back into the account.
Kind regards.

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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Answer 2

If there are no backups to recover from then the only solution is to use the service provider's methods of account recovery.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Facing same issue. Its funny how giant companies cant keep their security to top notch and then introduce these silly mandatory things like two factor authenticator and make the life of their customers and users a difficult and complex one. They are too scared of losing their customers data that they invented something that would prevent their own customers from assesing their own data. I really dont understand what is worse, someone hacking into your account or you losing access to all the precious and valuable data in fear of someone else might hack it. It like a loop, like a paradox, something like you hid the treasure somewhere in the sea, and even you dont know where you hid the treasure. In my case i know my passwords, i know my account and i am me, but i cannot prove this dumb machine that i am the one who is trying to access my own data, my own account. Maybe this is the step 2 of machines taking over human...... Dissapointed, really really disappointed