Remote Desktop stuck at Loading Virtual Machine

Rahul Jain 66

Hello,

We have a Terminal Services environment with following configuration

Server A - RD Gateway + Connection Broker
Server 1 to 20 - RD Session Host

We have 7 collections and session hosts servers are assigned to different collections based on application version we require.
All servers are running Windows Server 2016 Standard. We have wildcard certificates installed on Server A for all services.

Our environment does not uses virtual machine based deployment. Never had any. It has been working fine but lately lot of users get stuck at LOADING VIRTUAL MACHINE.

When we check in the event log in the gateway - there is an event 801 like following

RD Connection Broker successfully processed the connection request for user XX. Redirection info:
Target Name = XX
Target IP Address = 192.168.110.72
Target Netbios = XX
Target FQDN = XX
Disconnected Session Found = 0x0

After around 1 min there is an event 819 like following:

This connection request has timed out. User could not log on to the end point within the alloted time. Remote Desktop Connection Broker will stop monitoring this connection request.

There is absolutely no event on the session host server.
We have tried almost everything but could not find a solution.

Some urgent advise will be helpful.
Thanks,
RJ

Vincent_dk 11 Reputation points

2022-04-28T08:29:31.337+00:00

Same problem here, can't rool back either.A quick solution would be appreciated.
edgardo lora 26 Reputation points

2022-05-12T18:17:26.2+00:00

HOLA RAUL SOY EDGARDO LORA DESDE COLOMBIA ME PODRIAS POR FAVORAYUDAR CON UN PROBLEMITA QUE TENGO RESULTA AHORA DIAS DESCARGUE UNA MAQUINA VIRTUAL GRATIS POR AZURE DICHO ARCHIVO LODESCARGUE POR EL SISTEMA RDP PERO CUANDO ME QUIERO CONECTAR NO ME RECIBE LAS CREDENCIALES Y SI SE LAS CAMBIO DE IGUAL FORMA TAMPOCO ME ABRE AHI CUAL SERIA EL INCOVENIENTE GRACIAS.
Rob Warthen 1 Reputation point

2022-05-13T11:02:59.117+00:00

Having same issue. This might be the reason I leave insider. Beta version should be relatively stable. Anyone come up with anything to clean this up? Other fixed don't work.
JP 86 Reputation points

2022-05-18T18:37:49.087+00:00

Was having same issue and was able to fix by editing the registry using below steps . Hopefully this helps others

Open Registry editor
Navigate to HKEY_CURRENT_USER > Software > Microsoft > Terminal Server Client.
Navigate to the right-hand pane, right-click, and choose New > DWORD (32-bit value).
Name this option as “RDGClientTransport.”
Double-click this newly-created file. Its properties will open, and here, look for an option to set the value data. Enter the value 1. Click OK and close the Windows registry
Aybars 1 Reputation point

2022-05-21T17:17:10.203+00:00

I was having the same problem with our Remote Desktop System with the company, my connection was stuck at the "Virtual Maschine Loading" phase.

Our IT and I tried everything to resolve this matter. (Even tried the Registry Editing Method from this forum-which didn't work for me unfortunately.)

The problem is resolved after resetting/formatting my entire computer and Re-Loading the entire Windows 11 from the Microsoft. And after that I downloaded all my files from the Cloud and everything is working now.

After the entire resetting and downloading, my current Remote Dektop connecting Windows 11 Version is

Version 21H2 (OS Build 22000.675)

This was a 3 days of nightmare for me but it is over now. I hope this solution helps someone.

Best Wishes
TINeeds 1 Reputation point

2022-07-28T12:54:33.46+00:00

This worked for me. Thank you a ton. This has been an issue for months and required me to switch to other PC every time I needed to connect in this way.
Oren Lahav 6 Reputation points

2022-09-12T05:10:51.253+00:00

Hi,
i had the same problem, any thing i have try wasnt worked, event the registry key update didnt solved it.
what i have done and manage to fix it, is to replace the files mstsc.exe and mstscax.dll in c:\windows\system32 folder, from a non updated windows 11 workstation.
thats fix the problem in my case.
Nick Molenhouse 1 Reputation point

2022-09-27T09:20:02.877+00:00

This worked for me as well, thank you!!!
Guadalupe Benitez 1 Reputation point

2022-09-29T17:11:52.7+00:00

Question? We just had this issue with the new windows 11 2h2 feature update. This method resolved the issue, but my question is WHY did this resolve the issue? I'm looking for a better understanding for future references.
AbuBakar Rashid 1 Reputation point

2022-10-06T12:01:03.28+00:00

work for me on
Windows 11 Pro
Version 22H2
OS build 22621.608
Tethi 6 Reputation points

2022-10-07T16:19:30.307+00:00

Thank you for this, definitely helped my clients who are using our software with the newest windows 11 update 22h2. I also found an article relating to what exactly RDGClientTransport does if you were interested. https://blog.wisefaq.com/2020/06/10/working-from-home-challenges-remote-desktop-gateway-server-does-not-work/
Tethi 6 Reputation points

2022-10-07T16:20:52.14+00:00

This worked for me to! Specifically on the new windows 11 22h2 update. Id love to know why it works
SAURABH SEN 1 Reputation point

2022-10-10T22:28:37.307+00:00

Thanks JP-5062 worked for me
DG 1 Reputation point

2022-10-13T02:05:57.823+00:00

Worked for me! Thank you!
HRKeller 1 Reputation point

2022-11-03T18:22:52.997+00:00

This worked for me. Thank you!
Jonas Fermefors 1 Reputation point

2022-11-07T00:40:46.15+00:00

Thanks. That worked perfectly.. and has been annoying me for weeks.
Michael Harvey 1 Reputation point

2022-11-28T10:50:57.723+00:00

This worked for one of my Windows 11 customers for about a week, then it reverted, back, I tried everything to get this fix work again but couldnt, I ended up turning off UDP with a local group policy instead and it worked.

Computer Configuration > Administration Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client. Set the "Turn Off UDP On Client" setting to Enabled.

264753-image.png
TIM CANNON 1 Reputation point

2022-11-30T23:07:23.267+00:00

The Reg edit worked for me, but I removed the period from the name. “RDGClientTransport.”
I didn't even try with the period. I wonder including it is preventing it from working for some users.

25 answers

JP 86 Reputation points

2022-05-18T18:38:15.983+00:00

Was having same issue and was able to fix by editing the registry using below steps . Hopefully this helps others

Open Registry editor
Navigate to HKEY_CURRENT_USER > Software > Microsoft > Terminal Server Client.
Navigate to the right-hand pane, right-click, and choose New > DWORD (32-bit value).
Name this option as “RDGClientTransport.”
Double-click this newly-created file. Its properties will open, and here, look for an option to set the value data. Enter the value 1. Click OK and close the Windows registry
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2 people found this answer helpful.
Mathew Jung 126 Reputation points

2022-05-18T18:39:33.777+00:00

Hi JP-5062,

Is this performed on the client workstation?

Thanks,

Mathew

JP 86 Reputation points

2022-05-18T18:49:01.323+00:00

This is performed on the client computer (I hope I am using the correct language). I connect from my personal computer at home to our workplace server using remote connection each day. I was having the issue where I couldn't connect (got stuck at "loading virtual machine). I got our IT department involved and after a bit of researching, the above steps are what they did and now it works with no issues so far.

Mark Fisher 16 Reputation points

2022-05-19T00:39:08.303+00:00

Yes!!!! Worked for me. Thank you. Just curious, how did you figure this out?

JP 86 Reputation points

2022-05-19T14:29:42.797+00:00

my company's IT department figured it out for me

Hiago Dalmolin 1 Reputation point

2022-05-23T16:40:11.16+00:00

Worked for me, thank you a lot!
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Quentin 11 Reputation points

2022-04-20T02:19:32.223+00:00

Is there a solution for this yet? I'm having the same issue, I can't make the RDP connection for work, stuck on the same "Loading the virtual machine.." Also windows 11 insider build, I tried rolling back but still not working.
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Quentin 11 Reputation points

2022-04-21T19:11:18.69+00:00

I had two big windows 11 insider updates in a row, so I can only roll one back, and both these latest updates have the same issue.
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Luis Lopez 6 Reputation points

2022-04-25T18:12:04.113+00:00

Hello, any news on this matter?
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Matt Rowston 26 Reputation points

2022-04-25T23:33:33.28+00:00

In my case I just couldn't wait. I tried a number of work arounds and couldn't find an answer.
Rolling back didn't work as I was too far in to the Win 11 builds.
I wiped and reinstalled Windows 10.
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Remote Desktop stuck at Loading Virtual Machine

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