Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,248 questions
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This one worked for me too. Many thanks, DBCamper-0536!
Remote Desktop stuck at Loading Virtual Machine
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Rahul Jain
66
Reputation points
Hello,
We have a Terminal Services environment with following configuration
Server A - RD Gateway + Connection Broker
Server 1 to 20 - RD Session Host
We have 7 collections and session hosts servers are assigned to different collections based on application version we require.
All servers are running Windows Server 2016 Standard. We have wildcard certificates installed on Server A for all services.
Our environment does not uses virtual machine based deployment. Never had any. It has been working fine but lately lot of users get stuck at LOADING VIRTUAL MACHINE.
When we check in the event log in the gateway - there is an event 801 like following
RD Connection Broker successfully processed the connection request for user XX. Redirection info:
Target Name = XX
Target IP Address = 192.168.110.72
Target Netbios = XX
Target FQDN = XX
Disconnected Session Found = 0x0
After around 1 min there is an event 819 like following:
This connection request has timed out. User could not log on to the end point within the alloted time. Remote Desktop Connection Broker will stop monitoring this connection request.
There is absolutely no event on the session host server.
We have tried almost everything but could not find a solution.
Some urgent advise will be helpful.
Thanks,
RJ
{count} votes
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Vincent_dk 11 Reputation points2022-04-28T08:29:31.337+00:00 Same problem here, can't rool back either.A quick solution would be appreciated.
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edgardo lora 26 Reputation points2022-05-12T18:17:26.2+00:00 HOLA RAUL SOY EDGARDO LORA DESDE COLOMBIA ME PODRIAS POR FAVORAYUDAR CON UN PROBLEMITA QUE TENGO RESULTA AHORA DIAS DESCARGUE UNA MAQUINA VIRTUAL GRATIS POR AZURE DICHO ARCHIVO LODESCARGUE POR EL SISTEMA RDP PERO CUANDO ME QUIERO CONECTAR NO ME RECIBE LAS CREDENCIALES Y SI SE LAS CAMBIO DE IGUAL FORMA TAMPOCO ME ABRE AHI CUAL SERIA EL INCOVENIENTE GRACIAS.
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Rob Warthen 1 Reputation point2022-05-13T11:02:59.117+00:00 Having same issue. This might be the reason I leave insider. Beta version should be relatively stable. Anyone come up with anything to clean this up? Other fixed don't work.
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JP 86 Reputation points2022-05-18T18:37:49.087+00:00 Was having same issue and was able to fix by editing the registry using below steps . Hopefully this helps others
Open Registry editor
Navigate to HKEY_CURRENT_USER > Software > Microsoft > Terminal Server Client.
Navigate to the right-hand pane, right-click, and choose New > DWORD (32-bit value).
Name this option as “RDGClientTransport.”
Double-click this newly-created file. Its properties will open, and here, look for an option to set the value data. Enter the value 1. Click OK and close the Windows registry -
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Aybars 1 Reputation point2022-05-21T17:17:10.203+00:00 I was having the same problem with our Remote Desktop System with the company, my connection was stuck at the "Virtual Maschine Loading" phase.
Our IT and I tried everything to resolve this matter. (Even tried the Registry Editing Method from this forum-which didn't work for me unfortunately.)
The problem is resolved after resetting/formatting my entire computer and Re-Loading the entire Windows 11 from the Microsoft. And after that I downloaded all my files from the Cloud and everything is working now.
After the entire resetting and downloading, my current Remote Dektop connecting Windows 11 Version is
Version 21H2 (OS Build 22000.675)
This was a 3 days of nightmare for me but it is over now. I hope this solution helps someone.
Best Wishes
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TINeeds 1 Reputation point2022-07-28T12:54:33.46+00:00 This worked for me. Thank you a ton. This has been an issue for months and required me to switch to other PC every time I needed to connect in this way.
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Oren Lahav 6 Reputation points2022-09-12T05:10:51.253+00:00 Hi,
i had the same problem, any thing i have try wasnt worked, event the registry key update didnt solved it.
what i have done and manage to fix it, is to replace the files mstsc.exe and mstscax.dll in c:\windows\system32 folder, from a non updated windows 11 workstation.
thats fix the problem in my case. -
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Nick Molenhouse 1 Reputation point2022-09-27T09:20:02.877+00:00 This worked for me as well, thank you!!!
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Guadalupe Benitez 1 Reputation point2022-09-29T17:11:52.7+00:00 Question? We just had this issue with the new windows 11 2h2 feature update. This method resolved the issue, but my question is WHY did this resolve the issue? I'm looking for a better understanding for future references.
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AbuBakar Rashid 1 Reputation point2022-10-06T12:01:03.28+00:00 work for me on
Windows 11 Pro
Version 22H2
OS build 22621.608 -
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Tethi 6 Reputation points2022-10-07T16:19:30.307+00:00 Thank you for this, definitely helped my clients who are using our software with the newest windows 11 update 22h2. I also found an article relating to what exactly RDGClientTransport does if you were interested. https://blog.wisefaq.com/2020/06/10/working-from-home-challenges-remote-desktop-gateway-server-does-not-work/
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Tethi 6 Reputation points
2022-10-07T16:20:52.14+00:00 This worked for me to! Specifically on the new windows 11 22h2 update. Id love to know why it works
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SAURABH SEN 1 Reputation point2022-10-10T22:28:37.307+00:00 Thanks JP-5062 worked for me
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DG 1 Reputation point2022-10-13T02:05:57.823+00:00 Worked for me! Thank you!
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HRKeller 1 Reputation point2022-11-03T18:22:52.997+00:00 This worked for me. Thank you!
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Jonas Fermefors 1 Reputation point2022-11-07T00:40:46.15+00:00 Thanks. That worked perfectly.. and has been annoying me for weeks.
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Michael Harvey 1 Reputation point2022-11-28T10:50:57.723+00:00 This worked for one of my Windows 11 customers for about a week, then it reverted, back, I tried everything to get this fix work again but couldnt, I ended up turning off UDP with a local group policy instead and it worked.
Computer Configuration > Administration Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client. Set the "Turn Off UDP On Client" setting to Enabled.
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TIM CANNON 1 Reputation point2022-11-30T23:07:23.267+00:00 The Reg edit worked for me, but I removed the period from the name. “RDGClientTransport.”
I didn't even try with the period. I wonder including it is preventing it from working for some users.
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25 answers
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Michael Harvey 1 Reputation point
2022-11-28T10:51:46.963+00:00 This worked for one of my Windows 11 customers for about a week, then it reverted, back, I tried everything to get this fix work again but couldnt, I ended up turning off UDP with a local group policy instead and it worked.
Computer Configuration > Administration Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client. Set the "Turn Off UDP On Client" setting to Enabled.
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Philippe Lefebvre 1 Reputation point2022-12-07T18:57:08.037+00:00 Hi,
It's working for me after changing registry key
(Client = Window 11 22h2 ; Server = RDS Gateway& broker)
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Smeddeu 1 Reputation point2022-12-10T17:27:31.363+00:00 Microsoft finally officially acknowledged this problem and are working on A fix in an upcoming release.
https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-22h2#2954msgdesc
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Matěj Vácha 1 Reputation point2023-01-03T14:56:21.533+00:00 Hi there,
got same issue on Windows 11 22h2 ... update registry didn't help. Problem is occuring randomly, only in 1 case (got cca 250 users) ... RDS farm is about 4 virtual servers.
We have to un-install all **HP software (HP Wolf Security and related apps.)
-> everything works fine, so far.