Authenticator recover backup not working

Jarn Gotostos 21 Reputation points

Hi, I really need. Microsoft Authenticator recover account is not working.

It says, "Unable to recover, something went wrong, please send us logs...."

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Tim OuY 6 Reputation points

    I have similar problem that I can't turn on iCloud backup on my new iPhone.
    I tried to capture traffic with Fiddler, and I found this request was broken.

    1 person found this answer helpful.
    0 comments No comments

  2. Ryan Andres 1 Reputation point

    I'm having this issue as well on two Android devices.

    0 comments No comments

  3. Erwin 26 Reputation points

    I have the same issue, please help!

    Incident-id: X8DJ2697

  4. rkhatri 1 Reputation point

    I'm having exact same issue when trying to recover on new android device

    It says, "Unable to recover, something went wrong, please send us logs...."

    0 comments No comments

  5. Keyless 1 Reputation point

    I'm experiencing the exact same issue as well. This used to work without any problems before and now just all of a sudden just stopped working.

    0 comments No comments