Authenticator recover backup not working

Jarn Gotostos 21 Reputation points
2022-05-05T00:49:40.233+00:00

Hi, I really need. Microsoft Authenticator recover account is not working.

It says, "Unable to recover, something went wrong, please send us logs...."

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,487 questions

7 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Tim OuY 6 Reputation points
    2022-05-05T05:46:04.437+00:00

    I have similar problem that I can't turn on iCloud backup on my new iPhone.
    I tried to capture traffic with Fiddler, and I found this request was broken.
    199020-0b9b2abd-1a1e-43f4-87a3-a4932f92f118.png

    1 person found this answer helpful.
    0 comments
  2. Ryan Andres 1 Reputation point
    2022-05-05T18:46:32.587+00:00

    I'm having this issue as well on two Android devices.

    0 comments
  3. Erwin 26 Reputation points
    2022-05-07T10:35:31.887+00:00

    I have the same issue, please help!

    Incident-id: X8DJ2697

  4. rkhatri 1 Reputation point
    2022-05-07T22:37:33.09+00:00

    I'm having exact same issue when trying to recover on new android device

    It says, "Unable to recover, something went wrong, please send us logs...."

    0 comments
  5. Keyless 1 Reputation point
    2022-05-08T10:25:24.127+00:00

    I'm experiencing the exact same issue as well. This used to work without any problems before and now just all of a sudden just stopped working.

    0 comments